Regional Account Director, North America

Purpose of the job

The Regional Account Director is responsible for the development and nurturing of a key HH Global client in the Beverage sector in North America. This role is essential in strengthening relationships with the clients, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets. The Regional Account Director will lead our dedicated client teams in delivering innovative point-of-sale (POS) and branded merchandise solutions.

The Regional Account Director will take full responsibility for the strategic and operational management of the account taking a hands-on approach to creating and delivering solutions. Having the acumen to grow and develop the relationship and build the team as the account develops.

This individual needs to be a strong leader who can focus on the vision and strategic direction of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective operational plans.

This role will be based on-site at our client's office in St. Louis, Missouri.

Key responsibilities

Creation and delivery of HH Global's regional account strategy for the clientDevelop strong relationships with senior key stakeholders across the client organizationEnsure that the contract is managed in line with our contractual responsibilitiesManage overall financial performance of the account, risk analysis and remedyLead operational delivery for the client across key categories in particular in-store temporary POS & window installation and permanent high-end retail fixtures and installationsDrive innovation and product development to bring world class solutions to the most demanding of clientsMotivating your team to meet and exceed expectations of a true market leaderIdentification of new business opportunities and responsibility for the delivery of account growthProvide regular MI reporting and production of account relationship plans of the highest qualityProduce client communications documents to the highest standard to be consumed / presented at C level within the client organization e.g. strategic reports, QBRsEnsure that activities comply with the Company's policies and proceduresOperate effective two-way communication with a regional team within a matrix management environmentBuild successful partnerships with the client business leads and key decision makers; provide on-going strategic insights and revised solutions/recommendations based on the changing market dynamics and industry trendsContinuously refine and improve the creative and production solutions, evaluate spend to maximize capabilities and drive value in the relationship from both an economic and service level perspectiveShape the overall account structure and team that will excel in the ideation, sourcing, procurement, production, and execution of all client projectsBuild successful partnerships with the client business leads and key decision makers to increase and expand revenue by identifying opportunities and proposing solutionsResponsible for staffing decisions, ensuring the account is properly resourced and seasonal peaks are anticipated and staffed appropriatelyTrain, mentor and work closely with the Client Engagement teamDrive performance accountability and assume responsibility for overall management of the account; ensure the client team is providing superior customer service

Knowledge, skills + experience

Knowledge and experience of working with international technology and retail brands delivering in-store solutionsStrong strategic customer account managementExcellent direct client interfacing experienceExperience working with clients across multiple European marketsAbility to think strategically in order to develop a clear customer account plan, with the capability to manage and implement across marketsKnowledge of outsourced procurement solutions for marketing executionStrong knowledge of the development and production of Print, POS and merchandise, and an advantage to have experience in permanent and semi-permanent retail fixtures and installationsA truly innovative mindset to deliver high-end solutions which create inspiring retail environments and experiencesAbility to analyze complex operational, financial, spend and product data and present this to the client with confidence and develop strategies under-pinned by high quality dataLeadership capability to motivate a dedicated client team, including employee development and mentoringExcellent communication and presentation skills with the ability to interface with all levels of professionalsEntrepreneurial minded with an innovative and creative mindsetHighly proficient with MS Office software