Recovery Outreach Case Manager

Join a Mission-Driven Team in Alaska's Mat-Su Valley

Help people find their path to recovery. Build relationships. Create opportunities. Make a difference in your community every day.

Do you have a passion for recovery, community engagement, and helping people discover new possibilities for their lives? Mat-Su Health Services is seeking a Recovery Outreach Case Manager to help shape and grow our Positive Pathways Program. This is not a desk job. We're looking for a self-starter who enjoys meeting people where they are, whether that's in the community, at recovery groups, shelters, partner agencies, or other community settings.

In this role, you'll build relationships with individuals who may be considering change, connect them to resources and support services, and help remove barriers that stand in the way of recovery and wellness. You'll have the opportunity to use creativity, compassion, and problem-solving skills while helping develop innovative outreach strategies that make a real difference in our community. If you are energized by meaningful work, enjoy working independently, and believe in the power of recovery, we'd love to meet you.

Mat-Su Health Services (MSHS), a Federally Qualified Health Center (FQHC), is seeking a compassionate and driven Recovery Outreach Case Manager to join our integrated care team.

At MSHS, you'll have the opportunity to make a meaningful impact in a community-focused setting while working alongside a collaborative team providing whole-person care-including primary care, behavioral health, dental, and psychiatry services.

Questions you may have:

What if I don't have any experience? You'll start at an entry wage ($20.00) and we will train you!

What if I have 2-4 years of experience? You'll be eligible to start a higher wage!

What If I have more than 4 years of experience? You're eligible to start at the highest starting wage!

Compensation & Benefits

• Competitive salary based on experience
• Comprehensive benefits package
• Supportive onboarding and mentorship

Position Summary:

The Recovery Outreach Case Manager serves as the primary outreach and engagement specialist for Mat-Su Health Services' Positive Pathways Program and related substance use disorder recovery initiatives. Under the supervision of the Rehabilitation Services Manager and in close collaboration with the SUD Integration Coordinator, the Recovery Outreach Case Manager provides trauma-informed, recovery-oriented case management services to individuals affected by substance use disorders and related social determinants of health.

This position is responsible for conducting community outreach, establishing rapport with individuals who may be hesitant to engage in treatment, and assisting participants in accessing medical, behavioral health, recovery support, housing, employment, and other community resources. The Recovery Outreach Case Manager utilizes harm reduction principles, motivational interviewing, and strengths-based engagement strategies to support participants at all stages of change.

The Recovery Outreach Case Manager serves as a key point of contact for participants enrolled in the Positive Pathways Program, providing follow-up services, facilitating referrals, supporting development of Wellness Recovery Action Plans (WRAPs), assisting with benefit applications and resource navigation, and promoting continued engagement in treatment and recovery services. The position also supports participant engagement through recovery support groups and community-based outreach activities designed to reduce barriers to care and improve health outcomes.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires compliance with MSHS' compliance standards, including the Code of Conduct, Compliance Program, and policies and procedures. Such compliance will be considered part of the regular performance evaluation.
• Maintains regular contact with psychiatric hospitals, jails, shelters, and other locations to identify and offer services and assist qualifying clients/families to obtain benefits and connect to services.
• Facilitates participant engagement before, during, and after recovery support groups by assisting with enrollment, resource navigation, referrals, benefit applications, appointment scheduling, and follow-up services.
• Provides education regarding overdose prevention, naloxone administration, fentanyl test strips, safer substance use practices, and prevention of HIV, Hepatitis C, and other communicable diseases.
• Maintain accurate and timely documentation in the Electronic Health Record (EHR) and any required data tracking tools within the established time frame.
• Participates in treatment planning activities and monitors client progress toward identified recovery, treatment, and wellness goals in accordance with Division of Behavioral Health regulations and agency standards.
• Participates in interdisciplinary case reviews, quality improvement activities, care coordination meetings, and crisis response planning as appropriate to support client engagement and continuity of care.
• Conduct field-based and on-site outreach to high-risk populations, including individuals experiencing homelessness, substance use disorders, and justice involvement, in coordination with the SDOH Care Manager.
• Build trust with individuals through motivational interviewing, harm reduction education, and culturally responsive engagement.
• Provide linkage to care, including MOUD, primary care, behavioral health, housing, and recovery services.
• Supports participants in developing Wellness Recovery Action Plans (WRAPs) and conducts follow-up contact within 72 hours of enrollment or referral to establish rapport, assess immediate needs, provide education, and facilitate connection to services.
• Track service utilization, client engagement, and health outcomes within the Positive Pathways grant requirements.
• Participate in biweekly interdisciplinary team meetings and contribute to collaborative treatment planning.
• Assist clients accessing public benefits and non-clinical supports, including harm reduction supplies, transportation, hygiene, and food resources.
• Participate in professional development, including harm reduction and motivational interviewing training.
• Provides education about mental health and services to outside agencies and organizations as requested.
• Actively works to assure implementation of the values and principles of psychosocial rehabilitation.

Employment Practices

Mat Su Health Services, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mat Su Health Services, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Mat Su Health Services, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mat Su Health Services, Inc.'s employees to perform their job duties may result in discipline up to and including discharge.

MSHS is an Equal Opportunity institution and does not discriminate against any person in employment or in admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status.

Position Requirements

Minimum Education and Experience

• BA/BS degree preferred in Social Work, Psychology, Human Services, or related field with some work experience.
• 5 years of relevant work experience may be substituted for education.
• Education & relevant work experience equivalent to 5 years may be considered.

Skills, Knowledge and Abilities

• Demonstrated ability to communicate effectively, both orally and in writing.
• Ability to independently plan, schedule and conduct program activities.
• Knowledge of standard office equipment including personal computer and standard word-processing programs experience

General

• Clear background check (subject to DHSS fingerprinted background check)
• Current driver's license; clear driving record.
• Current tuberculosis screening test result.
• Current First Aid and CPR certifications. CPI (Nonviolent Crisis Intervention) certifications must be obtained when offered through the agency; may substitute current MANDT certificate for CPI.