The Onsite Operations Manager is a hands-on leadership role overseeing daily warehouse and logistics operations in a high-volume B2B cross-dock environment, including 3PL services, reverse logistics, and direct-to-consumer workflows. The manager ensures operational KPIs are met, fosters a lean culture of continuous improvement, and supervises the onsite supervisor and MSIL associates. This role is responsible for coaching, training, and developing the team, driving scalable eCommerce solutions, and delivering exceptional customer experiences. Additionally, the Operations Manager plays a key role in exceeding client expectations and building strong, lasting partnerships with clients, particularly for mid-market and enterprise brands.
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