Public Safety Technician - 911 Dispatcher

Public Safety Technician - 911 Dispatcher

Salary

$49,921.00 - $68,762.00 Annually

Location

Southfield, MI

Job Type

Career Full-Time

Job Number

202600009

Department

Police Civilian

Opening Date

10/08/2026

Closing Date

Continuous

Equal Opportunity Language

This announcement is only a summary of the position, its duties, job requirements and compensation. Further information is available from the Human Resources Department. The City of Southfield does not discriminate in its employment or any other programs or activities on the basis, of sex, race, color, age, height, weight, marital status, national origin, religion, arrest record, physical or mental disability, family status, sexual orientation, gender identity or any other protected category. We provide reasonable accommodation for qualified individuals with a disability if requested.

ADA

Individuals with special needs who may require assistance with the application process should contact the Human Resources Department at (248) 796-4700 or hrsupport@cityofsouthfield.com if auxiliary aids or services are needed. Reasonable advance notice is required. AN EQUAL OPPORTUNITY EMPLOYER M/F/V/H, DRUG FREE WORKPLACE

• Description
• Benefits
• Questions

Description

Please check your email inbox, spam and junk folders for important communication regarding your hiring status. If you unsubscribe from emails, you will not receive notices to schedule interviews and testing.

The selection process will include the completion of a City of Southfield application, a review of the applicants qualifications, driving record and criminal history check, a mandatory written examination (3 hours), and an oral board interview. Selected candidates will be subject to a level 4 background investigation, and must successfully pass a psychological evaluation and physical exam prior to employment. Each step of the process must be passed before the applicant will be moved to the next step.

City of Southfield Driving Standards link: City of Southfield

Southfield Dispatch is a 24-hour, 7-day a week operation including nights, weekends, and holidays. You will be required to work overtime, even mandatory overtime and must have flexibility/availability for emergency call back or overtime.*

Representative Job Duties

• Receive and prioritize incoming emergency and non-emergency calls, complaints, and inquiries from the public.
• Evaluate the information and dispatch police, fire, and emergency medical assistance.
• Perform crisis intervention with distraught callers when necessary.
• Use good judgment and common sense in making decisions and maintain composure during extremely stressful situations.
• Operate communications equipment including computers, radios, and telephones.
• Full-time shift work--including days, afternoons, midnights, weekends, and holidays.
• Mandatory unscheduled overtime may be required, depending on staffing.
• Performs other duties as assigned.

Job Requirements - As Determined By the City Of Southfield

• Southfield Dispatch is a 24-hour, 7-day a week operation including nights, weekends, and holidays. You will be required to work overtime, even mandatory overtime and must have flexibility/availability for emergency call back or overtime.*
• High school diploma or equivalent.
• One (1) year of relevant work experience serving the public or in a high volume call center environment. Prefer previous experience at a 9-1-1 communications center; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
• Possess voice, speech characteristics (e.g. tone and diction), language and communication skills suitable for telephone and radio operations.
• Current expertise or ability to learn to operate Computer Aided Dispatch (CAD) system and other office equipment.
• Prefer candidates with the ability to type 30 w.p.m.
• Must be able to read and interpret maps.
• Valid driver's license and must meet the City of Southfield driving record standards.
• Must have NO felony convictions and no record of serious misdemeanor convictions.

Supplemental Information

The selection process will include the completion of a City of Southfield application, a review of the applicants qualifications, driving record and criminal history check, a written examination, and an oral board interview. Selected candidates will be subject to an extensive background investigation, and must successfully pass a psychological evaluation and physical exam prior to employment. Each step of the process must be passed before the applicant will be moved to the next step.

Applicants who meet the minimum requirements will be notified by email to attend an orientation and testing. Applicants must maintain all minimum requirements and certifications while waiting for consideration for employment. Names of the successful candidates will remain eligible for consideration for nine months from placement on the eligibility list.

We offer a complete benefits package to career employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave and more!

City of Southfield Employee Benefits Summary

OVERVIEW

Mandatory Benefits: Medical, Dental and Vision Elections, or Opt Out

Supplemental Benefits: Term Life, Aflac, Met Law, Retirement Savings Account, Tuition Reimbursement, EAP, FMLA, Flexible Spending Account, Residency Bonus

Blended Pension Plan Employees

Defined Benefit SERS

1.5% Multiplier for all years of service

3 Years Final Average Compensation Upon Retirement

10 Years Vesting

5% Employee Contribution

Defined Contribution 401a MissionSquare

3% 401 a City Contribution

3% 401 a Employee Contribution (minimum)

5 Year Vesting Schedule

https://www.missionsq.org/

Retirement Health Savings

Effective July 1, 2020 Tier III and IV employees shall contribute 2% of pensionable wages and the City will contribute $100 per month.

https://www.healthcare.gov/

5 years of years of service: 50% vested

6 years of service: 75% vested

7 years of service: 100% vested

Participation in the RHS begins on the first day of employment and end on the day of separation.

Life Insurance MetLife

The city provides term life insurance benefits with accidental death and dismemberment for qualified employees as soon as possible, through the proper insurance carrier in accordance with the following schedule:

AFSCME 329: 0-30 months employment $30,000 life and ADD, after 30 months of employment $50,000 term life, accidental death and dismemberment coverage.

ACS TPOAM PST AFSCME 3636: $50,000 Term life and $50,000 ADD Insurance

Medical Elections

Blue Cross Blue Shield of Michigan (2025)

Community Blue PPO 10

Community Blue PPO 12

Community Blue PPO 15

HAP HMO

Dental - Blue Cross Blue Shield

Vision - Blue Cross Blue Shield

Health insurance 1st day of the next month of hire date.

Employee has 30 Days to select benefits, otherwise will wait until open enrollment.

COBRA coverage through TASC - in the event of separation- you are entitled to continuation medical coverage up to 18 months.

Retirement Savings Account

Supplemental

MissionSquare 457b

or T. Rowe Price 457b

Retirement savings account with no employer contribution. Funds, added to a 457 can be pre-tax or post-tax.

Pre Tax funds lower taxable income in bi-weekly paycheck; however, taxes may have to be paid upon the distribution of funds in retirement.

Post-tax deferrals are taken from already taxed funds in your paycheck, which means that little to no taxes will be taken upon distribution in retirement. Loans are available.

Supplemental

Tuition Reimbursement

75% reimbursement for tuition and fees (excluding late fees) for city-related classes or degree programs with a grade of "B" or better, up to $2,500 annually, plus 75% for required books.

Residency Bonus

Annual residency bonus of 1.5% of annual salary by Jan 1st with proof of residency. Elected officials and contractual employees ineligible.

Fire and Police Excluded

Supplemental

MetLife

Voluntary Term Life and ADD

Additional life Insurance can be purchased for employees and dependents at an additional cost for the employee.

AFLAC Short term disability, cancer, accident and hospitalization insurance. Dennis Patton dennis_patton@us.aflac.com.

Supplemental

EAP Ulliance

Employee Assistance Program through Ulliance- six free counseling sessions, legal, finance and life coaching programs. Supervisors are not notified if employee uses services.

FMLA

Family Medical Leave Act worked up to 1250 hours or one year. Can take off time to care for a medical emergency for themselves or immediate family members for up to 12 weeks unpaid. Absences approved by BASIC or FMLA vendor.

Supplemental

FSA & Dependent Care

Flexible Spending Accounts and Dependent care through TASC are pre-tax funds that are used to cover certain out-of-pocket medical expenses and childcare costs. A total dollar amount is elected, and a debit card is sent to you to pay for incurred expenses.

Pre-tax funds are deducted bi-weekly to cover the cost of the total amount you have elected. There is an annual election limit of $3,300 for 2025.

Renew Annually, it's not automatic.

To find out more click link below:

Union Contracts | City of Southfield

01

Describe your experience, including number of years, as a Public Safety Dispatcher

02

Describe your experience, including number of years, in the military (DD214 required) and how it relates to a public safety dispatch position

03

Describe your experience, including number of years, providing emergency service response (either private or public)

04

Describe your experience, including number of years, of employment in a public safety environment and how it relates to a public safety dispatch position

05

Describe your experience, including number of years, performing heavy customer service consisting of a combination of high volume telephone traffic and computer input (example: call center, answering service, entering data into computer while questioning caller for information)

06

Describe your experience in the 9-1-1 Dispatch Academy. Include completion date

07

Describe your experience, including number of years, of related experience not identified above, that you believe to be relevant to the position

Required Question

Employer Southfield, City of (MI)

Address 26000 Evergreen Road

Southfield, Michigan, 48075

Phone 248-796-4700

Website http://www.cityofsouthfield.com