PSC Registration Clerk

Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual). Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.

Our Client, a Medical Research company, is looking for a PSC Registration Clerk for their Hilliard, OH location.
 
Responsibilities:

• Greet customers appropriately.
• Treat all customers in a courteous manner.
• Assists patients with kiosk sign-in, and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
• Demonstrates organizational commitment and values of client.
• Adheres to departmental and company policies.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

 
Requirements:

• -One year customer service experience
• Preferred Work Experience:
• Keyboard/data entry and PC experience
• Knowledge:
• Medical Terminology helpful, not required
• Skills:
• Must have strong communication skills.
• Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities