Provider Relations Manager- Atlanta GA

SUMMARY: Responsibility for building and maintaining the provider network for a specific region and/or state. Maintenance of current network to include oversight of appropriate transportation types and volume of assigned trips for providers.

ESSENTIAL FUNCTIONS

• Recruit new Providers to Verida network via various methods to include face-to-face meetings, email, and other marketing strategies.
• Plan sign and direct work; including rewarding and disciplining employees, addressing complaints, resolving employee conflicts
• Build and maintain relationships with new and existing Providers acting as a subject matter expert on building a successful Provider business.
• Educate Providers on how to be a successful provider within Verida's network.
• Work with Providers on their financials to help them maintain profitability.
• Understand the claims process and be able to guide providers through the process when necessary.
• Negotiate with Providers to obtain fair contracted rates for both Verida and Provider.
• Provide feedback to Providers on how to be more efficient with their fleet and trip routing.
• Provide orientation, onboarding, and training for new and existing NEMT. Providers according to contract requirements.
• Responsible for overall Network Digitization and assumes role of subject matter expert for all digitization initiatives.
• Establish and maintain a positive working relationship with NEMT Providers.
• Coordinate NEMT Provider application, credentialing, and implementation.
• Work in conjunction with the Compliance Team to ensure Providers meet and maintain all requirements.
• Work with Dispatcher Supervisor to ensure assigned appropriate trip volume according to demand and performance.
• Create reports to determine additional Provider needs for network and to determine how current network is performing.
• Develop metrics and implement plans to execute on-going network development to manage network deficiencies.
• Travel required up to 50%.
• Facilitate Provider town hall meetings.
• Other duties as assigned.

QUALIFICATIONS REQUIRED

• 3 to 5 years of supervisory/management experience, as well vendor/contract management experience.
• 2 to 3 Years of supervisory/management experience required
• Must have excellent written and verbal communication skills.
• Must have strong analytical and reporting skills and pay attention to details with the ability. to juggle multiple competing priorities in a demanding environment, with excellent time management skills.
• Self-motivated/self-starter, can take initiative, can work independently without supervision, and can step in to support other department initiatives; Can work well under pressure.
• Demonstrates commitment and accountability and is self-confident in executing responsibilities, excellent corporate work ethics.
• Must be able to provide positive reinforcement to the team and encourage the team in a positive manner in all aspects.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• High level proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Qlik Sense experience preferred.
• Ability to work in an ever-changing environment where priorities change.
• Must be flexible.
• Professional appearance and positive attitude.
• Must have a valid driving license.
• Must be able to pass a DMV records check.
• Military and/or EMS background is a plus.
• Must pass a credit check.

PHYSICAL DEMANDS

• Able to sit and work on a computer for extended periods of time.
• Able to lift up to 10lbs and reach/bend to retrieve items in cabinets and shelves.
• Required to be onsite to perform duties.
• Repetitive key stroke/data entry for the assigned workday.

MINIMUM REQUIRED EDUCATION (PREFERRED)

• Bachelor's degree (B.A.) from four-year College or University or equivalent combination of education and experience.