Digital Product Manager III

Position: Digital Product Manager III
Location: Atlanta, Georgia
Duration: Contract
Job ID: 179668

Job Overview:
The Digital Product Manager III leads the discovery, development, and performance of digital initiatives, capabilities, and/or products. This role collaborates with internal stakeholders to address complex business challenges and opportunities, optimizing the customer experience with best-in-class digital offerings. The position involves collecting, analyzing, managing, and reporting on key customer production and performance metrics.

Responsibilities:

• Define and own the long-term strategy, roadmap, and expansion of specified digital products and/or capabilities.
• Manage performance data such as usage, sales, fraud, and other key metrics to provide forecasts and insights into market evolution.
• Guide associates in creating meaningful research and proposing data-driven ideas to close customer experience gaps in customer journeys.
• Own the customer journey for specific digital products and/or capabilities.
• Quantify investments in digital products and/or capabilities by creating agile, lean business cases, communicating their value to stakeholders, securing prioritization, and performing post-release analysis.
• Prepare and deliver presentations for senior leadership.
• Identify and manage both existing and emerging risks associated with assigned digital products and/or capabilities, ensuring risks are effectively monitored and controlled.
• Collaborate effectively in a matrixed organization with digital channel owners, UX leaders, business leaders, technology associates, and other stakeholders to advocate for the customer and execute strategic goals.
• Provide guidance for front-line associates about sales or service tools, including field training and communication.
• Review marketing collateral for accuracy and ensure digital products are promoted effectively.
• Stay informed about industry research on customer behaviors, new digital offerings, providers, and regulatory impacts, and keep department and business segment leaders updated.
• Manage vendor relationships, including responding to and sending requests, managing risk, and ensuring compliance.
• Lead and mentor others within the department.
• Assist senior management in evaluating technical skill levels among team members and curating development plans as needed.

• Bachelor’s degree and seven (7) years of related experience in digital banking, digital product management, business case development, or financial services.
• OR High School Diploma/GED and eleven (11) years of related experience in digital banking, digital product management, business case development, financial services, or business requirements/analysis.
• Familiarity or working knowledge of project management and/or software delivery methodologies (e.g., Agile).

• Scaled Agile Framework (SAFe) Agilist or Product Owner/Manager certification.
• Experience with Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), or Consumer Due Diligence (CDD).

• Ability to influence and resolve conflicts.
• Ability to work independently with high-level direction.
• Critical thinking and strategic planning skills.
• Demonstrated success in launching digital initiatives and/or major enhancements.
• Excellent organizational and project management skills.
• Strong written and verbal communication skills.
• Financial analysis and business case development expertise.
• Proficiency in Microsoft Office, JIRA, and Confluence.
• Proven ability to be effective in a shared services organization.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $XXX - $XXX

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.

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