Project Manager

You will partner closely with business leaders, operational teams, product teams, technology partners, and stakeholders across the organization to identify opportunities for improvement, implement solutions, and drive adoption of new ways of working. * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations.

JOB TITLE: Project Manager
JOB LOCATION: Springfield, MA Hybrid
WAGE RANGE*: 60 - 68/ hour Must be w2
JOB NUMBER: 37719538

REQUIRED EXPERIENCE:

• Bachelor's degree or equivalent experience.
• 5+ years of project management, process improvement, operations, business transformation, or related experience.
• Experience leading cross-functional initiatives involving multiple stakeholders and competing priorities.
• Proven ability to manage project plans, action registers, timelines, and deliverables.
• Strong facilitation, communication, organizational, and problem-solving skills.
• Experience creating executive-level reporting and status communications.

The Ideal Qualifications

• PMP, CAPM, Lean, Lean Six Sigma, Agile, or equivalent certification.
• Experience leading operational excellence, process improvement, or business transformation initiatives.
• Strong stakeholder management and influencing skills.
• Ability to drive accountability and results in a matrixed environment without direct authority.
• Experience utilizing project management and reporting tools to track execution and performance.
• Financial Services, Insurance, Operations, or Technology industry experience.

 

JOB DESCRIPTION
 

You will partner closely with business leaders, operational teams, product teams, technology partners, and stakeholders across the organization to identify opportunities for improvement, implement solutions, and drive adoption of new ways of working. This role helps ensure that strategic and operational initiatives are delivered consistently, efficiently, and with clear accountability.
 

The Impact

As a Project Manager, you will:

• Drive improvements across IT in test environments, test data, and testing processes to support faster speed to market and higher quality code delivery

• Lead and coordinate process improvement initiatives from planning through implementation and stabilization.
• Develop and maintain project plans, action trackers, timelines, milestones, and implementation roadmaps.
• Facilitate working sessions, stakeholder meetings, and status reviews to drive alignment, decisions, and progress.
• Monitor and track tasks, deliverables, dependencies, risks, issues, and commitments across multiple teams.
• Hold stakeholders accountable for assigned actions and ensure timely completion of agreed-upon deliverables.
• Identify execution risks, bottlenecks, and delays, and proactively drive resolution to keep initiatives on track.
• Establish clear ownership, accountability, and governance processes to support successful delivery.
• Create and maintain project dashboards, status reporting, metrics, and executive communications.
• Partner with business and operational leaders to document current-state processes, identify improvement opportunities, and implement future-state solutions.
• Drive process standardization, operational efficiency, continuous improvement, and adoption of best practices.
• Support organizational change management, stakeholder communications, training, and readiness activities.
• Measure and report on process improvement outcomes, implementation progress, and realized business benefits.
• Promote a culture of accountability, collaboration, transparency, and continuous improvement.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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