Project & Job Management
- Manage assigned packout, contents cleaning, storage, & pack-back projects from start to finish.
- Review new assignments and ensure job information is complete before work begins.
- Coordinate scheduling, crew assignments, equipment, supplies, and transportation.
- Maintain accurate project timelines and communicate schedule changes promptly.
- Monitor jobs for completion, quality, and customer satisfaction.
- Identify issues or delays early and communicate them to management.
Customer Communication
- Serve as a primary point of contact for customers throughout the project.
- Communicate professionally and compassionately with customers experiencing fire, water, mold, or other property losses.
- Explain the contents restoration process and set appropriate expectations.
- Address customer questions and concerns promptly.
- Provide regular updates throughout the project.
Adjuster & Restoration Partner Communication
- Communicate with insurance adjusters, restoration companies, property managers, and other project partners.
- Provide updates regarding project status, scheduling, and progress.
- Assist with obtaining approvals when additional work or services are required.
- Maintain strong working relationships with referral partners.
- Communicate any changes or concerns to the appropriate member of management.
Crew Leadership & Daily Direction
- Conduct morning job meetings.
- Ensure technicians understand the day's priorities, scope of work, and expectations.
- Assign daily tasks and monitor progress.
- Provide direction and coaching to technicians while maintaining a positive, respectful work environment.
- Ensure employees are following Blue Kangaroo PACKOUTZ procedures and safety requirements.
- Communicate staffing needs or employee concerns to the General Manager.
iCAT & Documentation
- Ensure contents are properly documented and inventoried in iCAT.
- Review job documentation for accuracy and completeness.
- Ensure barcodes, room assignments, descriptions, photos, & status codes are entered correctly.
- Monitor vaults and inventory throughout the cleaning, storage, and pack-back process.
- Ensure jobs are properly updated and documented before moving to the next phase.
Pack-Back & Quality Control
- Coordinate pack-back scheduling and preparation.
- Ensure contents are cleaned, inventoried, approved for delivery, and properly staged.
- Ensure technicians are following pack-back procedures.
- Conduct or coordinate quality-control checks before items leave the warehouse.
- Ensure customers receive their belongings in an organized and professional manner.
Job Closeout
- Confirm all work has been completed.
- Ensure documentation and inventory are complete.
- Communicate completion with the customer, adjuster, & restoration partner as appropriate.
- Assist with final billing documentation and outstanding items.
- Follow up on outstanding customer or project needs.
- Help obtain customer reviews and feedback after successful completion.
Qualifications
- High school diploma or equivalent required
- IICRC Certifications Required:
- Fire & Smoke Restoration Technician (FSRT)
- Odor Control Technician (OCT)
- Contents Processing Technician (CPT)
- Minimum of 2+ years of experience in contents restoration, mitigation, or related field work
- Demonstrated ability to lead and train technicians in the field
- Valid driver’s license with acceptable driving record
- Ability to safely operate company vehicles, tools, and specialized cleaning equipment
- Strong communication and documentation skills
- Ability to lift and carry up to 50 lbs and work in physically demanding environments
- Ability to work flexible hours, including emergency response and after-hours as needed
What We Do
Blue Kangaroo PACKOUTZ is a comprehensive contents cleaning and restoration company. We’re focused on utilizing industry best practices for the handling of personal and business assets. Our work is so important because we’re restoring what people value most. Clients seek out Blue Kangaroo PACKOUTZ after fire, water, mold, or other damage—it’s a very sensitive situation they’re facing, so we work hard to make the restoration process seamless and stress-free.
Who We Hire
We look for individuals with skills such as truck driving, warehousing, sewing, woodworking, crafting, cleaning, and other restoration-related activities. We also know that not everyone comes to us with these skills. That’s why we put each specialist—those with or without training—through an in-depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. It’s all a part of our ongoing support and training experience.