Project Manager II

Job Overview / Job Profile Summary

This role serves as a key client-facing position supporting study maintenance activities within IQVIA's electronic Clinical Outcome Assessment (eCOA) environment. The incumbent is responsible for managing client communications, coordinating study changes, supporting system and helpdesk escalations, and ensuring the successful delivery and maintenance of eCOA solutions throughout the study lifecycle.

The role requires strong project management fundamentals, customer service excellence, and the ability to manage multiple priorities in a fast-paced clinical technology environment. The individual will collaborate closely with sponsors, internal project teams, and operational partners to ensure high-quality study support, patient compliance, and seamless execution of eCOA services.

Skills and Competencies

• Strong client focus with a commitment to delivering high-quality service.
• Excellent communication skills (written and verbal) with the ability to effectively engage external clients and cross-functional stakeholders.
• Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines in a dynamic environment.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work independently while contributing effectively within a team environment.
• Solid organizational and multitasking capabilities.
• Technical aptitude with the ability to learn and support eCOA platforms, patient-facing technologies, and related clinical systems.
• Understanding of clinical trial processes and electronic patient data collection methodologies preferred.
• Proficiency in Microsoft Office applications.

Minimum Required Education and Experience

• Bachelor's degree or equivalent combination of education and experience.
• 1-3 years of eCOA, eClinical technology, clinical research, project coordination, or study management experience preferred.
• Experience supporting clinical technology platforms and client-facing study delivery activities is highly desirable.
• Experience working within a regulated clinical research environment is preferred.