Project Coordinator

Pay Rate: $25 - $28 per hour

Location: Tampa, FL

Work Mode: Hybrid

Summary:

• Fully onsite for the first 1-2 weeks for training; Hybrid Tuesday and Wednesday onsite after training

Responsibilities:

• Complete plan, billing, and administration installations in all systems for all product lines for multiple customers simultaneously while maintaining organizational goals and key metrics aligned to processing times and quality
• Review, update, and deliver contractual documents partnering with Contract Analysts as needed on state provisions and customer-specific plan provisions
• Initiate first month’s billing, including review and resolution of discrepancies at the member level
• Communicate any changes in the implementation timeline and/or provisional changes that impact customer set-up with key stakeholders, including Implementation Leaders, Sales, Service, Underwriting, Claims, Vendors, etc.
• Track key milestones and route tasks to partner areas via the workflow tool, including case documentation and notes to be shared with partners
• Proactively resolve potential issues or delays by reviewing system feeds, product/process reporting, and working with IT partners as needed
• Contribute to the annual review of processes and initiate process changes needed to maximize efficiency, simplicity, and customer centricity
• Actively continue learning new processes, products, and/or systems as introduced
• Maintain accurate documentation of workflows as processes change and/or products are added
• Recommend topics for, attend, and/or host training on various topics related to the role, including global partners as needed
• Remain engaged with the team, assisting with questions or case processing as needed as well as leading and participating in daily team huddles

Requirements:

• Minimum 3 years of business experience
• Project Management Skills
• Time Management Skills
• Organizational Skills
• Critical Thinking Skills