Posting ID- 167420 Local candidates: Must reside within 90-miles of Lansing, MI
Tittle- Project Coordinator PMO Supporting the Center for Shared Solutions (CSS)
Client- State of MI
Address- 400 S. Pine St Lansing, Michigan 48933
Interview Process: 1st round interviews will be conducted virtually. 2nd round interview will be conducted in-Person. Candidates should join from a laptop and be prepared to share their screen if requested.
Assignment duration: 1+ year with the intent to extend based on business needs.
Rate- $30/hr
Hybrid Work Schedule: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
Local candidates: Must reside within 90-miles of Lansing, MI
Top Skills & Years of Experience:
- 2+ years working as a Project Coordinator.
- Associates degree required.
- Experience working with Call Center Technologies and Call Center Support.
- Previous CX1 experience is highly desired.
- PM certifications desired.
Description-
Basic Duties Assist Project Managers with the following:
- Utilize the State of Michigan's Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
- Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members.
- Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
- Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers Responsible for providing leadership and fostering collaborative participation between the technical and business teams by obtaining consensus and gaining commitment.
- Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:
- Project Charter - Project Schedule Project Budget - Communication Plan - Project Status Report - Risk and Issue Management Plans - Change Requests - Project Closedown Summary
- Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.
- Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated.
- Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
- Responsible for understanding the project benefits and the impact of change requests to the benefits business cases. Responsible for ensuring related project artifacts are updated accordingly.
Prior experience with Call Center Technologies and Call Center Support is preferred.