Program Specialist

Program Specialist

The incumbent will operate under the supervision of the Mental Health Service Administrative Officer and MH RRTP Program Manager. To ensure the development of proper skills and knowledge, the incumbent receives detailed instructions for new, complex, or unique assignments, with the AO or Program Manager readily available for guidance. Routine assignments are completed under general instructions, allowing some latitude for independent action within defined parameters. Work at this level is closely monitored and reviewed for accuracy, compliance with instructions, and adherence to established procedures. The incumbent receives regular feedback and frequent progress reviews to ensure satisfactory development of necessary skills and competencies.

Duties and responsibilities include but are not limited to:

• Perform office or non-manual work directly related to management or general business operations of the organization or its customers.
• Exercise discretion and independent judgment on matters of significance, beyond applying well-established procedures or standards.
• Make independent choices, free from immediate supervision, in:
  • Formulating, interpreting, or implementing management policies and operating practices
  • Committing the organization on matters with significant impact
  • Waiving or deviating from established policies/procedures without prior approval
  • Negotiating or binding the organization on significant matters
• Carry out major assignments related to organizational operations.
• Perform work that substantially affects the organization's operations.
• Provide consultation or expert advice to management.
• Participate in planning long- or short-term organizational objectives.
• Investigate and resolve significant matters on behalf of management.
• Represent the organization in handling complaints, arbitrating disputes, or resolving grievances.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday, 7:30 am - 4:30 pm

Virtual: This is not a virtual position.

Position Description/PD#: PD940460

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized