Program Operations Specialist (PSHIP)

Job Description

Position Summary:

Husky Health Center at the University of Washington has an outstanding opportunity for a Program Operations Specialist to join our growing team. 

About this Opportunity:

Reporting to the Husky Health Director of Operations, the position will manage the Professional Student Health Insurance (PSHIP) program and work with the University’s individual Colleges and Schools professional degree students to ensure awareness and understanding of PSHIP and supporting participation This individual will also serve as a health care navigator for PSHIP-eligible students, guiding them through the nuances of receiving care across our multi-state educational models that exist in various graduate and professional school programs at the University of Washington. 

This is a professional staff 100% FTE position

Key Responsibilities:

Partnerships and Collaboration– 45%

• Partner with various degree programs to ensure clear, accurate, and consistent information is provided to all eligible graduate and professional degree students about PSHIP

• Collaborate with partners within Student Life and across campus, including the Executive Office Shared Services (EOSS), Student Fiscal Services, UWIT, Risk Management, UW GAIP, ISHIP, and the PSHIP insurance brokers and provider

• Ensure accurate accounting of enrolled PSHIP participants, reconciliation, billing, dual coverage, and processing of insurancepremiums as well as refunds

• Engage with educational programs within UW that have multi-state educational models, such as the School of Medicine’s WWAMI Doctor of Medicine program, to provide education, resources, and healthcare navigation services to students traveling and/or living outside of the state of Washington for their education. This includes communication through email, newsletters, webpages, office hours, and more.

Administrative Responsibilities – 35%

• Create and monitor a manual PSHIP enrollment process for eligible graduate and professional degree programs to utilize when assisting students with registration

• Train and distribute materials to academic units that register students directly instead of having the student opt in to PSHIP through the standard self-serve registration process    

• Develop a method and process to conduct annual evaluations and feedback from students on PSHIP to measure student satisfaction with their PSHIP benefits, and to inform the UW on the annual plan renewal process

• Gather and assess feedback to create a report on user experiences in advance of the annual renewal negotiations

• Coordinate and help promote the insurance provider’s on-campus customer support opportunities during the quarterly enrollment periods

• Work closely with the Husky Health Center Patient Services Center (PSC) team to ensure seamless communication and coordination of care when students at HHC have questions or concerns with their PSHIP coverage

• Refer students to the PSC and to other appropriate resources within HHC and across campus to aid them in navigating the use of their PSHIP coverage at HHC, UW Medicine, and in the community

Development and Communications – 20%

• Partner with Student Life and HHC Marketing and Communications to develop and oversee a strategic communication plan that increases professional degree student awareness and understanding of PSHIP benefits through web content, instructional materials, training tutorials, quarterly updates, and other resources as needed

• Provide PSHIP information and updates to UW professional degree programs

Minimum Qualifications:

• Bachelor’s Degree in any discipline
• Minimum two (2) years’ experience working with healthcare systems, medical insurance, or counseling/advising

Additional qualifications:

• Demonstrate an understanding of health insurance and the complexities of navigating students through acquiring insurance

• Excellent attention to details

• Strong organizational and time management skills

• Excellent written and oral communication skills, including experience speaking or presenting to groups on complex topics

• Experience and comfort using a variety of technologies and databases programs

Desired Qualifications:

• 4 years’ experience working with healthcare systems, medical insurance, or counseling/advising 
• Prior experience working in an academic setting and working with a diverse student population
• Ability to work independently and manage multiple projects/deadlines simultaneously
• Excellent analytical and problem-solving skills

Typical Working Conditions:

All HHC staff members are considered essential employees and are expected to report to work during UW closures for severe weather, natural disaster, or other emergency conditions.

Standard Work hours:  Monday – Friday, 8:00 am – 5:00pm

Work location:  Seattle Campus 

Telecommute: Hybrid work schedule is available

About Husky Health Center and PSHIP:

Husky Health Center, on the UW Seattle Campus in the Division of Student Life, is an AAAHC-accredited outpatient facility providing high-quality health care to a primarily young adult population. As a student-focused clinical unit within the Division of Student Life, we are committed to supporting the health, well-being, and success of UW’s student population. We provide comprehensive, full-spectrum primary and preventive care in over 40,000 patient encounters annually. Our services include Primary and Same Day Care, Physical Therapy, Sports Medicine, OB/GYN and Travel Medicine. We are co-located with an on-site pharmacy and a branch of the UW Medicine Laboratory, and we work collaboratively with campus partners like the UW Counseling Center and Student Life’s health promotion and prevention services to provide holistic support that helps students thrive throughout their Husky experience.

The UW’s Professional Student Health Insurance Program (PSHIP) serves over 5,000 professional degree students across the University. PSHIP provides access to health insurance for currently enrolled professional degree students.

Compensation, Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Shift:

Temporary or Regular?

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or

dso@uw.edu

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.