Program Manager

Program Manager, Federal Financial Customer Service OperationsHeartland ConsultingLocation: Washington, DC - onsiteEmployment type: Full-timeSalary: $145,000–$165,000 per yearContingent on contract awardHeartland Consulting is hiring a Program Manager to lead a federal financial customer-service program for a Department of Homeland Security component in Washington, DC. What you will doDirect day-to-day performance of a firm-fixed-price task order supporting financial and accounting shared services for multiple federal customer components.

Program Manager, Federal Financial Customer Service OperationsHeartland ConsultingLocation: Washington, DC - onsiteEmployment type: Full-timeSalary: $145,000–$165,000 per yearContingent on contract awardHeartland Consulting is hiring a Program Manager to lead a federal financial customer-service program for a Department of Homeland Security component in Washington, DC. The Program Manager is the prime contractor's senior lead: the client's primary point of contact, the supervisor of the contractor team, and the person accountable for quality, schedule, and deliverables.What you will doDirect day-to-day performance of a firm-fixed-price task order supporting financial and accounting shared services for multiple federal customer components.Serve as the single point of contact for the contracting officer, contracting officer's representative, and government program manager. Escalate scope questions to the contracting officer. The government does not supervise contractor staff.Build and run the transition, including a completed onboarding plan within 10 days after award, knowledge transfer, and continuity of in-process deliverables.Own the integrated program plan and schedule, project plans, communications plan, risk plan, and quality management plan. Keep the schedule current weekly.Assign work, supervise a mixed team of financial analysts, operations specialists, and a dashboard developer, and hold the labor mix to the contract.Deliver weekly and monthly status, action-item tracking, and biannual program reviews. Respond to the client by email or phone within one hour during 9:00 a.m. to 3:00 p.m. Eastern, Monday through Friday, except federal holidays.Prepare business cases and management briefings for senior federal leaders. Bring issues to the contracting officer and program lead the day they arise.Hold the team to federal financial-management, records, privacy, and information-security rules. No use of non-public program data outside the contract.Minimum qualificationsBachelor's degree in business administration or a related field.Five years providing oversight and executive-level management of project or contract operations, often across multiple projects, tasks, and groups of personnel.Professional certification in project management, such as PMP, FAC-P/PM Level II, or an equivalent.At least three years of federal financial management.Demonstrated supervision of employees in more than one labor category on work of similar size and scope.Demonstrated oral and written communication with senior management.Demonstrated experience on both private-sector and federal projects of similar size and scope, including business-case development.U.S. citizen. Able to read, write, speak, and understand English fluently. Currently residing in the United States or its territories, with U.S. residence sufficient for a background investigation.Able to obtain and maintain a DHS suitability/background investigation before starting work. This position does not require a security clearance.Able to work onsite at Potomac Center South, 550 12th Street SW, Washington, DC. Only full-time personnel receive facility, equipment, and system access.How to applySend to HR@heartlandconsulting.com.Healthcare benefits, including medical, dental, and vision, will be described before the first interview.