Program Manager, Rapid Rehousing

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Hire, supervise, and evaluate program staff. Provide guidance and mentorship to ensure staff have the resources and information to be successful, and conduct 1:1 meetings with direct reports.
• Review and evaluate departmental activities, progress, and capacity on a regular basis. Implement changes as needed for increased effectiveness, ensuring the program and services produce added value to the community and Primavera.
• Establish and maintain collaborative working relationships with other Primavera programs and outside agencies, with an intentional focus on landlord and property management engagement.
• Participate in community Continuum of Care and Coordinated Entry functions as assigned.
• Ensure the program serves eligible participants, adhering to HUD documentation and record-keeping guidelines, and maintain program compliance with HUD regulations at all times.
• Conduct monthly audits of program participant files, maintaining 95% compliance.
• Facilitate tracking for the program as assigned with 100% accuracy, and conduct monthly reconciliation and reporting to funders as applicable.
• Maintain 100% accuracy in financial processes such as adhering to eligible costs per HUD regulations, internal expenditure workflows, etc.
• Update and maintain program support materials such as forms, electronic files, etc.
• Ensure confidentiality standards are upheld for all program participants.
• Maintain statistical data as required by grant funding sources.
• Participate in trainings, team meetings, and other organizational events as assigned.
• Model professional workplace behavior and standards, and clearly and enthusiastically demonstrate Primavera Foundation’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to organize and prioritize work, perform multiple tasks, meet deadlines, and coordinate work efforts with other staff members.
• Ability to plan, prepare, project-manage, and successfully carry out assigned projects and administrative functions.
• Ability to think strategically, set a positive tone, and make appropriate management-level decisions with minimal supervision.
• Proficiency with office software programs, including Outlook, database, spreadsheet, and other business applications.
• Demonstrate effective leadership qualities and skills, including motivation and empowerment of staff, productive problem-solving, conflict management, performance management, and the ability to create and maintain positive organizational culture and a productive work environment.
• Highly effective verbal and written communication skills.
• Ability to work with diverse cultural backgrounds, people of diverse socio-economic statuses including those experiencing homelessness, and with other marginalized and vulnerable populations.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Social Service or related human services field.
• Two years of progressively responsible leadership and management experience in the nonprofit or for-profit sectors. (A combination of education and experience may be accepted in lieu of degree)
• Two years of experience working with people experiencing mental health, substance use, and/or housing insecurities, other trauma-related work experience, or direct service.
• One year of fiscal cycle grant and contract management
• Knowledge of Rapid Re-Housing (RRH) programs and/or previous experience working within a housing program.
• Computer proficiency with Microsoft Windows: Outlook, Word, Excel, PowerPoint; the internet, and a minimum of 2 years’ experience using a database to maintain client data.
• First Aid/CPR certification or ability to obtain within 90 days.
• Level one fingerprint clearance card from the State of Arizona or ability to obtain within 6 months.
• Reliable transportation, a valid driver’s license, a clean driving record, and proof of current registration and insurance coverage to attend off-site meetings and travel between locations.

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish)
• Four years of progressively responsible leadership experience working with not-for-profit community-based organizations/programs focused on affordable housing, community development, serving people experiencing homelessness and/or those living in poverty.

PHYSICAL ENVIRONMENT/CONDITIONS

• Ability to work in a busy environment with moderate noise level.
• Ability to work at a desk workstation and throughout common areas and in the community, standing, bending, stooping, climbing, and ability to lift and carry up to 40 pounds.
• Ability to travel to and from several sites throughout the week.
• Visual acuity/hand dexterity to discern data and information to work with complex data, reports, and affiliated programs.