Program Manager/Program Director

Role - Program Manager/Program Director

Location - St. Louis, MO(Day 1 onsite)

Full Time

Salary - $140k-$150k

Experience:

• 20+ years of experience in IT/Networks/Telecom program or project management with 5+ years for managing mission critical deliveries which includes 24x7 service operations for a strategic account.
• Having at least 2+ years of experience managing these technology domains for healthcare industry.
• 15+ years' experience in Project Management in network related projects
• Must have experience in managing service delivery for ACV $3M+
• At least 2 - 3 years of experience in managing service delivery for Infrastructure Operations including Network and Unified Communication domains
• Must have worked in large organizations with distributed (Onsite / offshore) delivery model
• Strong financial tracking experience
• Must have worked in PMO environment.
• Proven track record of managing large-scale/complex IT/Networks/Telecom programs for enterprise clients including unified communication.
• Experience in IT services such as managed network services including operations and implementation.

Primary Skills:

• Strong leadership and team management abilities.
• Excellent client-facing communication and negotiation skills.
• Proficient in project management tools and methodologies
• Execution management, attention to detail.
• Analytical thinking.
• Communication and Consensus building; Relationship management
• Financial acumen for budgeting and cost management.
• Ability to work under pressure and manage multiple priorities.
• Proficient in customer and stakeholders' management.
• Familiarity with ITIL Framework concepts such as Incident, Change, and Problem Management.
• Ability to meet deadlines and work well under pressure.
• Excellent interpersonal skills and effective communication at all levels.

Key Responsibilities:

• Program Management:

• Oversee end-to-end delivery of IT/ITeS programs, including managed network services, infrastructure management and digital transformation initiatives.

• Develop and manage program plans, timelines, budgets, and resource allocation to ensure on-time, within-budget delivery.

• Monitor program performance using KPIs and metrics, ensuring alignment with client expectations and company standards.

• Present frequent status reports with highlights/low lights.

• Regular team meetings, engage and manage team members from multiple organizations, vendors and subcontractors, obtain vendor/subcontractor quotes, engage vendors/subcontractors and release project team resources.

• Oversee project deliverables to ensure performance to schedule and budget are met.

• Evaluate actual hours performed to planned hours and deliverables to the quality expectations.

• Exercise change process against the project objective, update project deliverables and obtain acceptance from identified project stakeholders.

• Participate in major incidents, change management and ensure issues are resolved as per SLA.

• Root cause analysis and proactive measures to prevent recurrence of issues.

• Client Relationship Management:

• Serve as the primary liaison between the client and company, ensuring clear communication and satisfaction.

• Understand client business needs and translate them into actionable IT strategies and solutions.

• Conduct regular status meetings, present program updates, and address client concerns promptly.

• Interact with CxO / senior management in customer organization.

• Manage customer escalations and periodic calls.

• Team Leadership:

• Manage and mentor onsite teams, including but not limited to project managers, transition leads, network engineers and support staff.

• Foster a collaborative, high-performance culture, ensuring team alignment with company and client goals.

• Coordinate with offshore or remote teams to ensure seamless integration and delivery.

• Risk and Issue Management:

• Identify, assess and mitigate risks that could impact the program success.

• Resolve escalated issues, ensuring minimal disruption to client transition, operations and delivery.

• Implement contingency plans to address unforeseen challenges.

• Strategic Growth:

• Identify opportunities for expanding the service offerings to the client, driving account growth.

• Collaborate with sales and business development teams to propose new solutions or upsell services

• Stay updated on industry trends and emerging technologies to provide innovative solutions.

• Bring in service improvements with innovation and automation.

• Participate in deal proposal building and defense presentations.

• Compliance and Quality Assurance:

• Ensure all deliverables meet quality standards, contractual obligations, and regulatory requirements.

• Implement best practices in IT service management (e.g. ITIL, Agile etc.)

• Conduct regular audits and reviews to maintain compliance with client and industry standards.

• Ensures 100% compliance to the defined processes

Certifications:

• PMP/Prince2, ITIL, Agile/Scrum or equivalent certifications are highly desirable.

Education:

• Bachelor's degree in computer science, information technology or related field.
• A master's degree in business administration is preferred.

Terms & Conditions for Candidate Portal

Last Updated: May 6th, 2026

Please read these Terms & Conditions ("Agreement", "Terms") carefully before using the Candidate Portal ("Portal", "Service") provided by Yochana IT ("we", "us", "our").

By accessing or registering for the Portal, you ("Candidate", "User", "you", "your") agree to be bound by these Terms.

If you do not agree with any part of these Terms, you may not use the Portal.

1. Acceptance of Terms

By accessing or using the Candidate Portal, you affirm that you are at least 18 years old and are legally authorized to enter into this Agreement.

If you are accessing the Portal on behalf of an employer or third party, you represent that you have the authority to bind that entity to these Terms.

2. Purpose of Portal

The Portal is provided as a digital platform for Candidates to:

• Create and manage profiles
• Upload resumes, documents, and other professional details
• View and apply for job opportunities
• Track application status
• Communicate with recruiters and client organizations
• Access profile and document-related information

These Terms govern your use of the Portal and all related services.

3. User Registration & Account Security

• You agree to provide accurate, complete, and current information during signup.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to immediately notify us of any unauthorized use of your account.
• You are responsible for all activities that occur under your account.

4. Document Upload & Verification

You understand and agree that:

• All resumes, documents, and information you upload must be true, accurate, and valid
• You are fully responsible for the accuracy and legality of the information you provide
• The Portal may use third-party verification services where applicable
• We reserve the right to reject or remove any document or information that appears invalid or misleading

5. Use of Portal Services

You agree to use the Portal in compliance with:

• Applicable laws and regulations
• Professional standards for IT professionals
• Client-specific requirements
• Instructions provided on the Portal

Prohibited actions include, but are not limited to:

• Uploading false or misleading information
• Interfering with Portal operations
• Sharing your credentials or login with others
• Attempting to bypass or manipulate application processes

6. Job Application

You acknowledge that:

• Job opportunities displayed on the Portal are not guaranteed of employment.
• Applications are subject to client requirements, screening, and approval.
• Job details (role, location, requirements) are subject to change.

7. Profile Accuracy & Updates

• You agree to maintain accurate and up-to-date information in your profile.
• Failure to keep your profile updated may impact your eligibility for job opportunities or result in account restrictions.

8. Privacy & Data Use

Your use of the Portal is subject to our Privacy Policy, which describes how we collect, use, and safeguard your personal information.

By using the Portal, you consent to the collection and use of information as described.

9. Intellectual Property

All intellectual property contained in or presented through the Portal is owned by us or our licensors.

You may not copy, modify, distribute, or otherwise use any Portal content without express written permission.

10. Disclaimer of Warranties

The Portal and all content and services are provided "as is" and "as available."

We make no warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Accuracy or completeness of information

11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Direct, indirect, incidental, special, or consequential damages
• Loss of data, profits, or business opportunities
• Claims arising from job application outcomes

12. Amendments

We may modify these Terms at any time.

Changes will be posted on the Portal with an updated "Last Updated" date.

Your continued use of the Portal after changes indicates your acceptance.

13. Termination

We may suspend or terminate your access to the Portal if you violate these Terms or for any reason, with or without notice.