DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS
- THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.*
Are you looking to join a collaborative team who is dedicated to ensuring continuous improvements to the overall health and quality of life for communities across Idaho? We are currently seeking one (1) Program Manager to join our Idaho Behavioral Health Plan (IBHP) Governance Bureau to lead our Clinical & Quality Team. Clinical licensure is preferred. Candidates who have behavioral health experience, critical-thinking and problem-solving skills, and demonstrate a positive and motivated energy to build collaborative partnerships in ongoing efforts to enhance efficient and sustainable mental health and SUD (substance use disorder) systems of care are encouraged to apply!
This program manager position will oversee the Clinical & Quality team and manage daily operations; serve as Subject Matter Expert in overseeing and measuring performance of the IBHP contract managed by a Managed Care Organization (MCO) to ensure compliance with clinical and quality of care standards, practices and Department policies and objectives; monitor and evaluate outcome analysis, oversee quality reviews and clinical case audits, address clinical noncompliance, and recommend corrective action plans; and build cooperative partnerships to expand an effective, streamlined and viable service delivery system of care.
This is a statewide position that will report to the nearest DHW office. The assigned work location will depend on workstation availability at a DHW office.
This position may be eligible for limited telework after successful completion of probation and necessary training. Approval to telecommute is not guaranteed and subject to termination at any time.
BENEFITS:
The State of Idaho offers a robust total compensation and benefits package, including but not limited to:
- We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit at retirement.
- 11 paid holidays
- Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
- Paid parental leave
- Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)
- 2 voluntary supplemental retirement plans including both pre-tax and Roth options
- Deferred compensation plan
- Life insurance for self, spouse, and children
- Short and long-term disability insurance
- Flexible Spending Accounts (FSA)
- Wide variety of training opportunities
- Some positions offer flexible hours and/or telecommuting
- Additional perks and discounts available through medical provider
- Public Service Loan Forgiveness (PSLF) Eligibility
- Employee assistance program
Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*
EXAMPLE OF DUTIES:
- Provides leadership and oversight of the IBHP Governance Bureau's Clinical & Quality Team including support, workload assignment, and annual evaluations.
- Manages daily operations of the Clinical & Quality Team's oversight of the MCO contract, which includes, but is not limited to, evaluation of quality measures and quality programs, review of utilization management outcomes, and review of quality, safety, and effectiveness of service delivery.
- Participates in clinical case staffing with the contractor and stakeholders, as needed.
- Serves as the Subject Matter Expert (SME) to ensure compliance with clinical and quality of care standards and best practices.
- Coordinates within IBHP Governance Bureau to measure performance of an MCO through review of quality and clinical programs and related contractual and regulatory requirements.
- Provides technical expertise for and reports on contract performance towards Department goals and outcomes.
- Collaborates with internal and external community partners to provide communication and build partnerships regarding IBHP contract.
- Collaborates with internal and external stakeholders on Quality initiatives and reporting.
MINIMUM QUALIFICATIONS:
You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.
- Some knowledge of management practices as well as experience providing technical proficiency, problem-solving, communication, and program area training. Typically gained by at least one-year experience managing a major Program and providing leadership of professional staff. Candidates may also qualify through completing upper-division college-level management coursework along with experience in a significant Leadership role.
Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.
- Minimum of a Master's degree in direct clinical practice in health and human services, or closely related field of study (such as LCSW, LMSW, LPC, LCPC, LCADC, etc.).
- Considerable knowledge and experience in clinical mental health and SUD (Substance Use Disorder) systems of care. Typically gained by at least two (2) years of management and practices in clinical mental health and SUD (Substance Use Disorder) systems of care.
- Good experience in managing a major program or project; including direct practice in the planning, development, and implementation of a program with ongoing oversight of clinical and quality control, performance and improvement, and evaluating outcomes and data using results to make changes and improvements to the program. Typically gained by at least two (2) years experience in managing a major program or project; including direct practice in the planning, development, and implementation of a program with ongoing oversight of clinical and quality control, performance and improvement, and evaluating outcomes and data using results to make changes and improvements to the program.
- Good knowledge and experience in a leadership role. Typically gained by at least two (2) years of supervising professional staff in health and human services or closely related field.
Learn About a Career with DHW
- PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.
If you have questions, please contact us at
Email is the quickest way to get an answer to your questions.
(answered Monday through Friday during business hours MST)
EMAIL: dhwjobs@dhw.idaho.gov
PHONE:(208) 334-0681
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.