Program Manager

• Program Management:

Manages multiple high-level, mission-critical, cross-departmental programs and project(s), from design through implementation, with guidance from executive sponsors:

• Facilitates the definition of project scope, goals, and deliverables and lead the implementation phase to ensure consistency with stated goals

• Develops full-scale project plans, including defining project tasks, timeline, resource requirements, and managing budget and resource allocation

• Monitors on-going program dynamics, manages risks, and resolves issues

• Keeps stakeholders informed of progress and communicates/presents progress and status to a variety of audiences

• Provides work direction and leadership to project team, including scheduling and assignment of work and review of individual project efforts

• Implements and manages project changes and interventions to achieve project outputs

• May act as business owner as needed to provide ongoing project support

• Cross-Functional Integration and Communication:

Creates and fosters working relationships with internal and external parties that facilitate program success:

• Keeps an open line of communication between key stakeholders where information is monitored and shared

• Facilitates meetings and discussions to achieve consensus and enter into enforceable contracts for the assigned project

• Manages relationships and contracts with vendors providing services under the project as needed

• Coordinates and documents steering and leadership committee/team activities

• Ensures changes to guidelines, policies, and procedures are analyzed and fully communicated to impacted parties

• Research and Analysis:

• Receives high-level business requirements and develops detailed requirements. Prioritizes efforts and maintains inter-dependencies

• Gathers and analyzes information such as business trends, competitive threats, and strategic assumptions

• Visualizes and presents data in a way that highlights a program/project's areas of excellence and areas of improvement

• Facilitates planning sessions with management to align departmental/program efforts with corporate strategic goals in order to deliver tactical results

• General:

• Contributes to the development and coordination of best practices, project standards, procedures and quality objectives.

• Serves as a team player, role model and mentor for other employees in the organization

• Performs all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid