Program Manager

In this role, you will act as a primary point of contact for both internal team members and external clients/partners, ensuring daily inquiries, operational support, and relationship management continue smoothly and efficiently during the transition period. Understand and provide simplicity and consistency during the Partners’ experience with *** from sign-up, onboarding and enablement to sales and technical tools utilized in daily business management.

Top 3-5 Must Have Skills:

• Adaptability & Fast Ramp-Up: Rapidly grasps existing workflows, tools, and cross-functional duties to deliver immediate support with minimal oversight.
• Versatile & Clear Communication: Tailors messaging effectively across diverse audiences, seamlessly communicating to internal teams and external partners.
• Customer-Centric Mindset: Consistently delivers empathetic, reliable, and professional service to build trust and maintain positive customer relationships.
• Proactive Problem-Solving: Efficiently triages, investigates, and resolves constituent issues using sound judgment and available resources.
• Strong Organization & Multitasking: Effectively manages competing priorities, tracks open inquiries to resolution, and maintains clear handoff documentation.

 
 
Channel Program Manager
We are seeking a versatile and proactive Program Manager to provide seamless coverage for an upcoming maternity leave. In this role, you will act as a primary point of contact for both internal team members and external clients/partners, ensuring daily inquiries, operational support, and relationship management continue smoothly and efficiently during the transition period.
 
You Will:

• Respond to internal and external program inquiries that come to the Channel Program alias
• Provide support with our application tool, including:

 

• Submission issues
• Status updates
• Following up with approvers

 

• Rebate calculations and data management in the Partner Funds Center

• Partner Funds Center inquires, including:
• Login and account issues
• Payment inquiries
• Incentive questions

• Understand and provide simplicity and consistency during the Partners’ experience with *** from sign-up, onboarding and enablement to sales and technical tools utilized in daily business management
• Provide support and enablement around our Elevate Partner Program for internal teams and our partner community

 What You’ll Bring:

• 3-5 years of experience in managing channel programs and processes, partner success and experience, partner sales enablement or similar experience
• Ability to work creatively and analytically in a problem-solving environment
• Attention to details and ability to work on complex projects
• Excellent communication skills (oral and written)

Technical Requirements:

• Advanced MS Excel skills
• Experience using Salesforce is preferred