Program Manager - DMS

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

• THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.*

Are you passionate about protecting children and vulnerable adults, and eager to make a meaningful difference for Idahoans? The Background Check Unit is recruiting a Program Manager to lead statewide operations within the Division of Management Services. We are seeking a motivated, and forward-thinking leader for this customer-facing unit based in Boise. The Background Check Unit conducts background checks and issues clearance or denial determinations based on state law and IDAPA. The Program Manager oversees daily fingerprinting operations and serves as part of the DMS leadership team. This role provides leadership in business operations, strategic planning, finance, and legal adjudications. At times, this position may be involved in developing legislation or modifying IDAPA rules. Experience working with sensitive or restricted data, and knowledge of CJIS, NCIC, or criminal history compliance, are helpful. The successful candidate will be collaborative, innovative, proactive, customer focused, and an effective communicator.

This position is not eligible for telework.

Key qualities for this position include:

• Autonomous and visionary leadership that empowers staff and supports a shared direction for the unit
• Political savviness in building professional relationships at all levels
• Strong financial and business acumen in planning, operations, finance, and strategy
• Critical thinking and sound decision-making
• Focus on quality assurance in technology and customer service
• Ability to influence peers and stakeholders
• Comfort working in a fast-paced, evolving, customer-focused environment
• Excellent analytical skills and the ability to communicate complex issues clearly
• Exceptional interpersonal, problem-solving, organizational, and multitasking abilities

Occasional travel is required for office coverage, audits, operational needs, and conferences. Travel may occur with short notice.

The successful applicant will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit at retirement.
• 11 paid holidays
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Paid parental leave
• Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Deferred compensation plan
• Life insurance for self, spouse, and children
• Short and long-term disability insurance
• Flexible Spending Accounts (FSA)
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting
• Additional perks and discounts available through medical provider
• Public Service Loan Forgiveness (PSLF) Eligibility
• Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EXAMPLE OF DUTIES:

• Oversee the daily operations for the Background Check Unit (BCU).
• Provide administrative oversight for BCU.
• Provide leadership and direction related to legislation and IDAPA rules.
• Establish and maintain BCU goals, operational metrics, policies and procedures.
• Plan, organize, and direct work assignments and ensure compliance with all federal, state, and local standards.
• Manage budget for BCU.
• Act as a liaison with elected, appointed, and federal/state public officials.
• Ensure quality control for BCU.
• Manage and respond to customer complaints, inquiries and requests for technical assistance.
• Be an active part of the DMS leadership team.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Some knowledge of management practices as well as experience providing technical proficiency, problem-solving, communication, and program area training. Typically gained by at least one-year experience managing a major Program and providing leadership of professional staff. Candidates may also qualify through completing upper-division college-level management coursework along with experience in a significant Leadership role.

Learn About a Career with DHW

• PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: dhwjobs@dhw.idaho.gov

PHONE:(208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.