Program Manager - Agile Portfolio Delivery & Microsoft Dynamics 365 CRM

Request ID: 108178-1
Title: Program Manager - Agile Portfolio Delivery & Client Dynamics 365 CRM
Locations: - Malvern , PA
Duration: 06 Months
Pay Range: $55 - $62/Hour on W2 /C2C (All inclusive)

We are seeking an experienced Program Manager with strong expertise in Program & Portfolio Delivery Management, Agile execution, and Client Dynamics 365 CRM (Functional & Technical) initiatives. The ideal candidate will lead cross-functional teams, drive enterprise-scale delivery programs, manage dependencies and risks, facilitate PI planning, and ensure successful execution of strategic technology initiatives including CRM modernization, cloud transformation, and digital programs.

Key Responsibilities

Program & Portfolio Management

• Lead end-to-end execution of quarterly and annual delivery plans aligned with business objectives.
• Manage multiple concurrent programs, portfolios, and strategic initiatives.
• Translate strategic priorities into actionable delivery roadmaps and execution plans.
• Drive portfolio governance, prioritization, and delivery excellence.

Agile Delivery Leadership

• Facilitate Agile planning ceremonies, Program Increment (PI) Planning, and release management.
• Monitor delivery progress, velocity, capacity planning, and execution risks.
• Ensure work is adequately groomed, prioritized, and ready before planning cycles.
• Drive continuous improvement of Agile delivery practices across teams.

Stakeholder & Executive Management

• Partner with Product, Engineering, Architecture, Analytics, MarTech, and Business stakeholders.
• Provide executive-level reporting on KPIs, OKRs, program health, risks, and achievements.
• Present delivery metrics and strategic recommendations to senior leadership.
• Influence key decisions regarding prioritization, sequencing, and resource allocation.

Risk, Dependency & Governance Management

• Proactively identify, track, and mitigate program risks, dependencies, and impediments.
• Establish governance frameworks to ensure visibility and accountability.
• Coordinate cross-functional and cross-divisional dependencies.
• Maintain delivery dashboards and portfolio reporting cadence.

Client Dynamics 365 CRM Delivery

• Lead implementation, enhancement, migration, and support initiatives related to Client Dynamics 365 CRM.
• Work closely with functional consultants, developers, architects, and business teams.
• Drive CRM roadmap execution and alignment with business transformation goals.
• Ensure successful integration of Dynamics 365 with enterprise platforms and applications.

Enterprise Transformation Programs

• Drive large-scale digital transformation, cloud migration, platform modernization, and CRM transformation programs.
• Ensure compliance with enterprise architecture, governance standards, and delivery frameworks.
• Support adoption of modern engineering and platform capabilities.

Vendor & Partner Management

• Manage relationships with external vendors, consultants, and implementation partners.
• Track vendor deliverables, performance metrics, and contractual commitments.
• Facilitate collaboration between internal and external teams.

Process Improvement

• Develop and implement scalable delivery frameworks, governance models, and best practices.
• Identify organizational bottlenecks and improve end-to-end delivery flow.
• Promote standardization and delivery excellence across teams.

Required Skills & Expertise

Program Management

• Program & Portfolio Delivery Management
• Agile, Scrum, SAFe Delivery Frameworks
• Program Increment (PI) Planning
• Release Planning & Execution
• Delivery Governance & Reporting

Leadership

• Cross-Functional Team Leadership
• Executive Communication & Reporting
• Strategic Planning & Decision Making
• Stakeholder Management

Technical & Functional

• Client Dynamics 365 CRM Functional
• Client Dynamics 365 CRM Technical
• CRM Implementation & Integration
• Enterprise Application Delivery
• Cloud Migration & Modernization Programs

Risk & Operations

• Risk, Dependency & Issue Management
• KPI & OKR Tracking
• Data-Driven Decision Making
• Process Optimization & Continuous Improvement
• Vendor & Partner Management

Required Qualifications

• 8-10 years of Program Management and Delivery Leadership experience.
• Proven experience managing enterprise-scale technology programs.
• Strong expertise in Agile, Scrum, and SAFe methodologies.
• Experience leading Client Dynamics 365 CRM implementation or transformation projects.
• Excellent communication, presentation, and stakeholder management skills.
• Experience managing cross-functional teams in matrix organizations.
• Program Management certifications (PMP, PgMP, SAFe Agilist, PMI-ACP) preferred.