Program Manager - Admin II

Job Title: Program Manager - Admin II

Location: Remote

Duration: 6 Months

Job Description:

We are seeking an experienced Program Manager to lead talent transformation and customer enablement programs for strategic enterprise customers. The ideal candidate will have a strong background in program management, customer success, account management, or training, along with exposure to data, analytics, AI, or cloud technologies.

The candidate will be responsible for managing customer training and enablement programs end to end, ensuring training investments are effectively utilized, driving customer engagement, identifying opportunities for program expansion, and delivering measurable business outcomes.

Key Responsibilities:

Own and manage customer enablement programs from planning through execution, utilization, expansion, and renewal.

Establish and maintain regular customer engagement through weekly check-ins, monthly reviews, and quarterly business reviews.

Build strong relationships with executive sponsors, customer learning leaders, and business stakeholders.

Develop structured learning plans aligned with customer business priorities, roles, and technical skill requirements.

Monitor training purchases, enrollment, attendance, utilization, certifications, and overall program progress.

Coordinate with instructors, curriculum teams, solutions architects, professional services, and training operations to ensure successful program delivery.

Conduct customer discovery sessions to understand technical environments, business use cases, tools, and skill gaps.

Provide regular program updates, identify potential risks, and recommend actionable solutions.

Share training outcomes, customer feedback, blockers, and expansion opportunities with account teams.

Identify additional training requirements, drive expansion opportunities, and support contract renewals.

Use AI and automation to improve program planning, execution, tracking, and reporting.

Collaborate with internal teams to improve customer enablement programs and overall training experiences.

Required Skills & Qualifications:

8+ years of experience in Program Management, Customer Success, Account Management, or Training.

1+ years of experience or exposure to Data, Analytics, AI, or Cloud technologies.

Proven experience managing enterprise customer relationships and multiple customer programs.

Experience building and managing programs from the ground up in dynamic environments.

Strong stakeholder management and executive communication skills.

Experience leading customer kickoffs, business reviews, and executive-level presentations.

Strong analytical and reporting skills, including tracking learner growth, training utilization, enrollment, customer satisfaction, and business outcomes.

Strong commercial awareness with the ability to identify training expansion and renewal opportunities.

Ability to independently manage multiple priorities and coordinate cross-functional teams.

Good understanding of modern data and AI platforms, including:

Data Engineering

SQL and Business Intelligence (BI)

Data Streaming

Data Governance

Machine Learning (ML)

Generative AI