Program Coordinator - Domestic Violence Crisis Advocate Program Supervisor

Program Coordinator - Domestic Violence Crisis Advocate Program Supervisor

Salary

$64,097.02 - $96,145.66 Annually

Location

4335 W. PIEDRAS DRIVE #200, SAN ANTONIO, TX 78228, TX

Job Type

4A Full-Time

Job Number

2026-01082

Department

SA Metro Health District

Opening Date

06/10/2026

Closing Date

6/17/2026 11:59 PM Central

Grant Funded

No

FLSA Status

Exempt

• Description
• Benefits
• Questions

Job Summary

Under direction, develops and coordinates the operations, processes, and systems related to a specific City or department program. Leads staff in the implementation of program operations and ensures services are delivered efficiently and effectively. May exercise supervision over assigned staff.

This position conducts research, provides data, makes recommendations, and works with staff on high risk cases to be able to recognize case for the Domestic Violence High Risk program.

The San Antonio Metro Health District (SAMHD) provides public health services to clients, which may include risk for exposure to and possible transmission of vaccine-preventable diseases. Staff in high-risk positions will be required to obtain relevant immunizations, per SAMHD Policy DM 13.2. Review and consideration will be given to requests for exemption from this policy.

SAMHD is committed to advancing health equity throughout the community and to creating a work environment in which all staff feel valued, respected, and accepted. Per SAMHD Policy DM 15.1, all staff are expected to apply a health equity lens to programs, services, and decision making that directly impact the communities we serve.

Work Location

4335 W. Piedras Dr., San Antonio, Texas 78228

Work Hours

9:00 a.m. - 5:00 p.m., Monday - Friday; (Must also rotate days at the different substations throughout the week)

Essential Job Functions

• Oversees the six sub stations located out in the community.
• Coordinates the evaluation of program data related to performance metrics and ensures compliance with established rules and regulations.
• Assists in developing and disseminating program guidelines and advises staff on related City policies and procedures.
• Coordinates with community and partner organizations to develop and implement program initiatives and gathers feedback from stakeholders on potential program improvements.
• Assists in developing and managing program budgets and resources to ensure program success.
• Ensures compliance with established program requirements associated with contracts and/or grants.
• Facilitates improvements related to identified operational and technical needs and requirements.
• Coordinates, implements, and evaluates program operations, initiatives, and services.
• Develops and coordinates community outreach related to program initiatives and services.
• Coordinates and facilitates communications with relevant department and city staff regarding program needs.
• Assists, prepares, monitors, and evaluates the annual departmental and/or divisional budget.
• Prepares written reports, summaries, and presentations on program performance, plans, and projections.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Bachelors Degree from an accredited college or university.

• Three (3) years of increasingly responsible experience in program or policy analysis, development, and/or management, to include one (1) year of supervisory or lead experience.

• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

• Any applicant selected for this position must have a background check completed with results satisfactory to the City of San Antonio and successfully complete the City of San Antonio's Cash-Handling Certification Training.

Preferred Qualifications

• Masters Degree in Social Work or relevant field or relevant life, work, or volunteer experience.
• Bachelors Degree from an accredited college or university with major coursework in Social Work, Psychology, Public Health, or a related field.
• Six years of direct client work (preference given to experience in residential, crisis, homeless, or domestic violence shelter program.
• Five years of experience in management, analysis, or policy development in domestic violence.
• Direct experience working with high risk survivors of domestic violence and sexual violence.
• Experience developing and maintaining relationships with diverse community partners, including law enforcement and community agencies.
• Experience in case management, domestic violence, and victim services.
• Experience and skilled in data entry/collection using an online database to track program outputs/outcomes and use computer software including word processing, spreadsheet, and PowerPoint.
• Experience working with domestic violence, sexual assault, human trafficking, or homeless programs.
• Experience working in a high-stress, fast-paced environment while maintaining a calm and professional demeanor.
• Experience managing a large, diverse staff providing services to victims in crisis.
• Experience operating a 24/7 hotline strongly preferred.
• Experience establishing rapport, trust and boundaries with clients.
• Experience in working with varied ethnic groups and demonstrated cultural competence.
• Experience providing services and case management with people in crisis.
• Demonstrated commitment to engaging and servicing people who have been victimized by family violence, sexual violence, or abuse.
• Demonstrated commitment to equity and respectful engagement with communities.
• Familiar with community service programs and case management techniques.
• Bilingual in English & Spanish.
• Valid Class "C" Texas Drivers License.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of governmental procedures and policies.
• Knowledge of management study principles, project management methods and data analysis.
• Knowledge of government processes, regulations, and standards.
• Knowledge of computer software and hardware applications.
• Knowledge of budget and accounting principles.
• Knowledge of general statistical and quantitative methods.
• Skill in data collection methods.
• Skill in problem-solving and critical thinking.
• Ability to analyze and recommend solutions to management.
• Ability to operate a computer keyboard and other basic computer equipment.
• Ability to assist in the preparation of budgets and accounting systems.
• Ability to develop and implement innovations towards improving the departments operations and delivery of services.
• Ability to communicate clearly and effectively.
• Ability to develop, implement, and evaluate new programs.
• Ability to supervise, evaluate, and monitor performance in accordance with City policies and procedures.
• Ability to perform all the physical requirements of the position with or without accommodations.
• Ability to work primarily in an office environment.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.

01

Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.
• Yes - I am a Part Time City Employee.
• No - I am not a Full Time or Part Time City Employee.

02

Are you a veteran or active member of the armed forces?

• Yes
• No

03

Are you a San Antonio Ready to Work Program (SARTW) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work Program
• Yes - Train for Jobs SA Program
• Yes - Both Programs
• No

04

What best describes your highest level of education at the end of the current semester?

• Some High School
• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
• 30+ completed semester hours (credits) from an accredited college or university
• 60+ completed semester hours (credits) from an accredited college or university
• Associates Degree from an accredited college or university
• 90+ completed semester hours (credits) from an accredited college or university
• 120+ completed semester hours (credits) from an accredited college or university
• Bachelors Degree from an accredited college or university
• Masters Degree from an accredited college or university
• PhD, JD, or other Post Graduate Degree from an accredited college or university
• None of the above

05

Do you have a Bachelors Degree or higher from an accredited college or university with major coursework in one of the following areas?

• Yes, Psychology
• Yes, Social Work
• Yes, Public Health
• Yes, Related Field
• No, none of the above

06

How many years of increasingly responsible experience do you have in program or policy analysis, development, and/or management?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• 11 years
• 12 years
• 13 years
• 14 years
• 15 years +

07

How many years of supervisory or lead experience do you have in program or policy analysis, development, and/or management?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years +

08

Do you have a valid Drivers License?

• Yes
• No

09

Are you a current or former Metro Health intern/practicum student?

• Yes, I am a current intern/practicum student
• Yes, i am a former intern/practicum student
• No, I have not been an intern/practicum student at Metro Health

10

If you are a former intern/practicum student, please select the timeframe in which you completed your internship/practicum at Metro Health:

• Within the last 6 months
• Within the last 7-12 months
• Within the last 13-24 months
• More than 24 months
• None of the above

11

How many years of experience do you have in social service?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years +

12

How many years of direct client work experience do you have?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years +

13

Please rate your level of expertise with PowerPoint:

• No Experience
• Limited Experience
• Intermediate Experience (requires little or no assistance)
• Advanced Experience (subject matter expert - able to teach others)

14

Please describe your experience working with domestic violence, sexual assault, human trafficking, or homeless programs. If you do not have experience, answer "N/A."

15

Describe your current or previous supervisory experience to include, experience providing supervision over a team providing victim services. If you do not have experience, answer "N/A."

16

Describe your definition of domestic violence victim advocacy.

17

Describe the largest team you have managed and under what circumstances. If you do not have experience, answer N/A."

18

I understand that the San Antonio Metro Health District provides public health services to clients, which may include risk for exposure to and possible transmission of vaccine-preventable diseases. Staff in high-risk positions will be required to obtain relevant immunizations, per SAMHD Policy DM13.2. Review and consideration will be given to requests for exemption from this policy.

• Agree
• Disagree

19

I understand that the San Antonio Metro Health District is committed to advancing health equity throughout the community and to creating a work environment in which all staff feel valued, respected, and accepted. Per SAMHD Policy DM15.1, all staff are expected to apply a health equity lens to programs, services, and decision making that directly impact the communities we serve.

• Agree
• Disagree

20

I acknowledge for this position I must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: 1) Felony Convictions, 2) Felony Deferred Adjudication, 3) Class A & B Misdemeanor Deferred Adjudication, 4) Class B Misdemeanor Convictions, 5) Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and 5) Family Violence Convictions.

• I acknowledge

21

I understand that if I have a need for a reasonable accommodation to participate in the recruitment and interview process, I can contact the Human Resources Department at AskHR@sanantonio.gov or 210-207-8705. I further understand that if an accommodation is necessary to perform the position for which I have applied, I can contact HR after an offer has been extended.

• I acknowledge.

Required Question

Employer City of San Antonio

Address Human Resources Department

San Antonio, Texas, 78205

Phone 210-207-8705

Website http://www.sanantonio.gov/HR/CareerCenter.aspx