Community Health, Computer Skills, Customer Support/Service, Database Administration, Database Technology, Detail Oriented, Food Delivery, Leadership, Microsoft Excel, Microsoft Word, Multitasking, Nonprofit, Operational Support, Organizational Skills, Prepare Correspondence, Record Keeping, Team Player, Transportation Routing, Volunteer Management
LOCATION
Providence, RI
POSTED
Today
Job Type
Full-time
Description
Organizational Overview
Meals on Wheels of RI's mission is to meet the nutritional and special needs of older adults and other eligible populations in order to help them maintain their independent lifestyles.
We envision a Rhode Island where all seniors live nourished lives with independence and dignity.
Since 1969, Meals on Wheels of RI has worked to address the issues of food insecurity and social isolation as risk factors for negative health outcomes amongst homebound older adults. Throughnutritional and other programming, the organization works to empower seniors across the state to live healthier, safer, and happier lives as they age with independence.
The core values of our organization are: Empathy, Dedication, Respect, Accountability and Excellence.
Summary
The Program Assistant supports the day-to-day operation of Meals on Wheels of RI's Home-Delivered Meal Program. This role is primarily responsible for supporting volunteer operations and coordinating meal delivery routes. This includes assisting with the coordination of the home-delivered meals and delivery routes, providing phone support, and customer service.
This is a full-time position; Monday through Friday with core hours of 8:30 a.m.-4:00 p.m.
Essential Duties and Responsibilities
Support volunteer meal delivery operations
Schedule volunteers and arrange substitutes
Maintain communication with volunteers
Maintain volunteer database records
Support volunteer recruitment and training
Support the activities of day-to-day of the Home-Delivered Meal Program
Take client referrals, cancellations, restarts, no answers, etc. from various sources and input said information into the database system
Prepare correspondence and information for clients, to include but not limited to new start packets, birthday cards, menus, etc.
Update referral records pertaining to missing or incorrect information.
Assist in notifying new clients and/or their guardians of the start date, review the guidelines for the meal program and activate and update status utilizing the SERVtracker program
Provide assistance and serve as back-up to other team members as needed
Participate in team meetings and special events
Other duties, per the ever-changing needs of the organization
Requirements
Knowledge,Skillsand Abilities
Commitment to Meals on Wheels of RI mission & values
Commitment to a work environment that promotes DEI practices
Possesses high energy, positive attitude, dedication
Embraces teamwork and flexibility
Shows attention to detail, organizational skills and the ability to multitask
Offers a high degree of initiative
Computer proficiency (MS Excel, Word, and database programs)
Sound professional judgment, an exemplary moral compass, exceptional personal integrity, and high ethical standards that engender trust, and proven leadership capabilities
A proven ability to identify, navigate, and successfully interact within the dynamics of a fast-paced environment
Education and Experience
1-3 years of experience in a nonprofit setting
High School degree or equivalent education or experience
Experience working with older adults
Community Health Worker Certification, preferred
Clear results of a background and motor vehicle record check
Work Environment
Work is performed in a building. The noise level in the work environment is usually moderate and the environment is sometimes fast paced. Protocol for safety and security is a priority. Occasional work after normal business hours. Must be able to drive to other locations such as external meetings, within the state.
Physical Demands
While performing the duties of this job, the team member is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands; balance, stoop, kneel or crouch; and talk or hear. The team member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.