Program Assistant - Police Department

Program Assistant - Police Department

Salary

$54,100.80 - $76,044.80 Annually

Location

Reno Police Department, NV

Job Type

Full-Time Regular

Job Number

153226PD

Department

Police

Opening Date

10/23/2026

Closing Date

11/8/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

Join the team that supports the operations of the Reno Police Department. The department is seeking a highly organized and detail-oriented Program Assistant to provide specialized administrative support, with an emphasis on payroll processing, employee timekeeping, and maintaining accurate records. This position will also provide administrative support for parking cashiering, as well as parking enforcement activities. Working from the new Reno Police Department building located at 911 Kuenzli Street, Reno, NV 89502, this position will support a variety of administrative functions requiring accuracy, confidentiality, and the ability to manage multiple priorities and deadlines.

Work Schedule: This position will work four 10-hour shifts per week (4/10 schedule).

Due to the sensitive nature of this work, the selected candidate must successfully complete a comprehensive background investigation, pre-employment drug screening, and polygraph examination as part of the hiring process.

This recruitment will fill a vacancy in the Reno Police Department and establish an eligible list that may be used to fill future vacancies as they occur.

This is an open competitive opportunity for all qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

• Perform a variety of advanced clerical and routine technical, programmatic, and administrative duties requiring the application of specific program knowledge and administrative, secretarial, and clerical skills in support of a City department, division, or program; assume responsibility for specific program area duties; provide assistance in administrative and operating programs as assigned.
• Serve as primary contact and liaison for assigned functions and programs with other City staff, the general public, and outside agencies and organizations; screen office calls, visitors, and mail; provide information and assistance including responding to requests for information and assistance; assist the public and other City staff in interpreting and applying City policies, procedures, codes, and ordinances; research information related to City regulations and departmental policies; explain, justify, and defend programs, policies, and activities.
• Conduct a variety of studies and research for assigned area; collect, compile, and review information from various sources on a variety of specialized topics related to program area of assignment; participate in the preparation of reports that present data, identify alternatives, and make and justify recommendations.
• Perform a variety of special projects and assignments in assigned area including the implementation and coordination of assigned program and project components; assist with the development of policies and procedures; implement and monitor program activities.
• Verify and review materials, applications, records, and reports for completeness and conformance with established regulations and procedures; apply applicable policies and procedures in determining completeness of applications, records, and reports; provide information and forms to the public; collect and process appropriate information.
• Assist in coordinating and monitoring the assigned budget and contracts; compile annual budget requests; prepare revenue projections; recommend expenditure requests for designated accounts; monitor approved budget accounts; process progress payments and monitor contractual expenses
• Process invoices, contracts, work orders, change orders, purchase order numbers, check requests, and requisitions for assigned area; coordinate the resolution of contract and invoice issues with accounts payable and contracts functions; ensure vendor invoices and change order files are accurate and up-to-date including having correct account codes and appropriate approvals; ensure new vendors have completed required new vendor information form.
• Type and proofread a wide variety of reports, letters, memoranda, correspondence, contracts, agreements, Requests for Proposals, agenda items, statistical charts, and other documents and material; type from rough draft, verbal instruction, or transcribing machine; independently compose documents related to assigned area of responsibility.
• Maintain calendar of activities, meetings, and various events for assigned projects, programs, and staff; coordinate activities with other City departments, the public and outside agencies.
• Arrange and coordinate meetings, workshops, and training sessions for various groups and committees; prepare agendas and correspondence; attend meetings and take, transcribe, and assure proper distribution of minutes.
• Establish and maintain various filing systems, schedules and records; file correspondence, reports, bulletins and cards; log reports, applications, and/or telephone calls; maintain records related to specific area of assignment.
• Perform a variety of general bookkeeping and clerical accounting duties and responsibilities involved in financial record keeping and reporting for assigned area; maintain a variety of accounting records, logs, and files; verify, balance, and adjust accounting records.
• Recommend improvements in work flow, procedure and use of equipment and forms; implement improvements as approved; develop and revise office forms and report formats as required.
• Ensure that all required supplies are available as needed and that the facility and equipment are in proper working order.
• Operate a variety of office equipment including copiers, facsimile machine and computer; utilize various computer applications and software packages; enter data, maintain and generate reports from a database or network system; input, maintain, and utilize data to develop reports using spreadsheet software; create, format, and revise charts, graphs, flowcharts, worksheets, booklets, brochures, and forms using word processing, desktop publishing, and other computer applications; organize and maintain disk storage and filing.
• As assigned, arrange and coordinate meetings; prepare agendas and correspondence; attend meetings and take, transcribe, and assure proper distribution of minutes.
• May lead, oversee, and review the work of lower level clerical staff; review work for accuracy and completeness.
• Perform related duties as required.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.*

Education/Training:

Equivalent to completion of the twelfth grade supplemented by specialized office support training.

Specialized training may include on-the-job training obtained through relevant work experience.

Experience:

Three years of increasingly responsible clerical, programmatic, and administrative support experience including some experience directly related to the assigned area.

• At least 60 semester or 90 quarter-hour credits with coursework in Business Administration, Public Administration, Accounting, or a closely related field will substitute for two years of this required experience.

OR

Two years of experience as an Office Assistant II with the City of Reno in a programmatic area that is substantially similar to the program being recruited for.

• At least 60 semester or 90 quarter-hour credits with coursework in Business Administration, Public Administration, Accounting, or a closely related field will substitute for one year of the Office Assistant II experience.

Note:

To be considered qualifying, your experience must demonstrate progressively greater responsibility in each of the following areas:

• Clerical: Performing advanced office support such as reviewing and processing documents, maintaining records, preparing correspondence or reports, and responding to inquiries.

• Programmatic: Supporting an ongoing program or service by applying established procedures, processing or tracking information, providing program-related assistance, and coordinating activities.

• Administrative support: Supporting day-to-day office or program operations by coordinating activities, preparing documents and reports, maintaining administrative records, and assisting with processes such as purchasing, budgets, or contracts.

Requirements of the Position:

The selected candidate must successfully complete a comprehensive background investigation, pre-employment drug screening, and polygraph examination as a condition of employment with the Reno Police Department.

Bilingual candidates are strongly encouraged to apply.

Supplemental Information

To Apply:

Submit your completed application and all additional information/documentation requested through our job board at https://www.governmentjobs.com/careers/reno by November 8, 2026 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.

Application Preparation:

A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments; along with a Training and Experience evaluation (T&E) weighted as follows:

Online Written Skills Test = 80%

Training & Experience Evaluation (T&E) = 20%

Online Assessment Details:

Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on November 8, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Subject areas that may be included on the online written skills test include:

Microsoft Office Simulation

Reasoning

Written Communication

Reading

Customer Service

Training and Experience Evaluation (T&E) Details:

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
• "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
• Changes or corrections to your responses cannot be made once your application packet has been submitted.
• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven't opted in before, the option will appear before you submit your application. If you've previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Contact Information:

Reports (Rule XV, Section 2)

Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information, including phone number, email, and mailing address.

Employee/Veteran Preference in the Event of Tie Scores:

Open Competitive Examination (Rule VII, Section 7):

In the event of tie scores, candidates will be provided a rank preference in the following order:

• City of Reno classified employees who are veterans
• City of Reno classified employees who are not veterans
• City of Reno non-classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Appointment and Certification:

Appointments to positions in the Citys Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a persons rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Probationary Period:

Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)

Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.

The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use this Health and Welfare Benefit Link to learn more about the City of Renos great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist us in evaluating your related work experience and education to determine if you meet the minimum qualifications for this position as outlined on the job posting.

Things to consider before you proceed:

• Resumes are not reviewed or considered in the evaluation process.
• All of your relevant experience must be clearly listed in the work experience section of your application.
• Unlike a resume which summarizes duties, your application should include detailed descriptions of your job responsibilities, tasks performed, and scope of work.
• Complete information assists us to accurately evaluate your qualifications, training, and experience.
• List multiple positions with a single employer separately within the work experience section.
• Failure to attach copies of required certifications, licenses, and/or proof of education beyond high school may result in disqualification during the minimum qualifications review. Proof of high school diploma does not need to be submitted.
• Information provided in your application may be verified.

By checking below, you confirm your application contains accurate, complete and truthful information. Any evidence of falsification or omission of material facts may result in disqualification from the recruitment process in accordance with Civil Service Rules.

• I confirm

02

Are you a current classified City of Reno employee?

• Yes
• No

03

Have you completed the twelfth grade or achieved an equivalent level of education?

• Yes
• No

04

Have you completed at least 60 semester credits or 90 quarter-hour credits, including coursework in Business Administration, Public Administration, Accounting, or a closely related field?

• Yes, with coursework in Business Administration, Public Administration, or Accounting.
• Yes, with coursework in a closely related field.
• No.

05

Only answer this question if your course work is in a closely related field to this position.

How has your course work prepared you to perform the work of this position?

06

Education Documentation Requirements:

In order for education beyond high school to be considered in meeting the minimum qualifications and/or credited as part of the assessment process, you must attach supporting documentation to your application.

Important Guidance:

• Transcripts (official or unofficial) are highly recommended and preferred as they provide detailed information about coursework and area of study.
• A diploma may be accepted; however, diplomas alone may not provide sufficient detail to determine if your education is directly related to the minimum qualifications (such as not having a major listed, or being in a non-related field).

Applications submitted without documentation will be evaluated without consideration of education. If minimum qualifications cannot be met through work experience alone, the application may be rejected.

Have you attached transcripts or other verifiable education documentation?

• Yes, I have attached transcripts or other supporting education documentation.
• No, I am not claiming education beyond the twelfth grade toward the minimum qualifications.
• No, I have not attached documentation and understand that education beyond the twelfth grade will not be considered without supporting documentation.

07

How many years of increasingly responsible clerical, programmatic, and administrative support experience do you have, including some experience directly related to the assigned area?

Qualifying experience must include responsibilities in all three areas (clerical, programmatic, and administrative support) as described in the Minimum Qualifications section of this job announcement.

• I do not have qualifying experience in these areas.
• Less than one year
• One year but less than two years
• Two years but less than three years
• Three years or more

08

Have you received specialized office support training?

Examples may include structured on-the-job training, employer-provided training, or coursework related to administrative procedures, office software, records management, or other office support functions.

• Yes
• No

09

How many years of experience do you have working as an Office Assistant II with the City of Reno in a programmatic area substantially similar to the position being recruited for?

• I do not have qualifying City of Reno Office Assistant II experience.
• Less than one year
• One year but less than two years
• Two years or more

10

This is your opportunity to provide any additional details about duties you performed that may qualify toward the required experience. Only positions listed in the work experience section of your application will be considered.

For each employer where you gained qualifying experience, provide:

• The employer's name
• Your job title(s)
• Clarifying details about your duties/responsibilities you performed that demonstrate how you meet the required minimum qualifications

If the information you provide in the work experience section and response to this question does not clearly demonstrate that you meet the specific experience requirements, you will not move forward in the recruitment process.

11

Training and Experience Evaluation

The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.

Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?

• Yes
• No

12

Which statement best describes the highest level of responsibility you have performed in payroll processing or employee timekeeping?

Examples may include reviewing and verifying employee timecards, entering employee hours or leave information, processing payroll-related records, researching discrepancies, or preparing payroll information for submission.

• I have no experience performing payroll or employee timekeeping duties.
• I have assisted others with entering, organizing, or reviewing payroll or employee timekeeping information.
• I have independently entered or maintained employee timekeeping information and reviewed records for completeness and accuracy using established procedures.
• I have independently reviewed and verified employee timecards, identified discrepancies, and coordinated necessary corrections before payroll submission.
• I have been responsible for coordinating or processing payroll for employees, including verifying timekeeping information, researching and resolving discrepancies, and ensuring accurate and timely payroll submissions.

13

In order to receive credit for your experience in the previous question, please briefly describe your experience performing payroll processing or employee timekeeping duties (responses should be 2-3 paragraphs).

Include the specific tasks you personally performed, how frequently you performed these responsibilities, and your role in identifying or resolving payroll or timekeeping discrepancies.

If you do not have experience in this area, enter N/A.

14

Which statement best describes your experience reviewing and applying provisions of collective bargaining agreements (union contracts) to payroll or employee timekeeping activities?

Examples may include applying contract provisions related to overtime, holiday pay, shift differentials, employee work schedules, leave, or other pay-related requirements.

• I have no experience reviewing or applying collective bargaining agreements.
• I have referenced collective bargaining agreements with guidance from others to complete payroll or timekeeping-related tasks.
• I have independently reviewed and applied provisions from a single collective bargaining agreement to routine payroll or timekeeping activities.
• I have independently reviewed and applied provisions from multiple collective bargaining agreements to payroll or timekeeping activities, including identifying differences in applicable pay-related requirements.
• I have independently reviewed and compared provisions across multiple collective bargaining agreements, researched nonroutine payroll or timekeeping issues, and resolved or coordinated the resolution of discrepancies in accordance with applicable requirements.

15

In order to receive credit for your experience in the previous question, please briefly describe your experience reviewing or applying collective bargaining agreements (union contracts) to payroll or employee timekeeping activities (responses should be 2-3 paragraphs).

Include the approximate number of different agreements you have worked with, examples of pay-related provisions you referenced or applied, and your specific responsibilities.

If you do not have experience in this area, enter N/A.

16

Which statement best describes your experience performing cashiering or payment-processing responsibilities?

Examples may include accepting payments, processing financial transactions, issuing receipts, balancing cash drawers, reconciling transactions, preparing deposits, or researching payment discrepancies.

• I have no experience performing cashiering or payment-processing duties.
• I have assisted others with cashiering or payment-processing tasks.
• I have independently processed payments, issued receipts, and maintained transaction records using established procedures.
• I have independently processed payments, balanced cash drawers or transaction records, and identified discrepancies requiring correction.
• I have been responsible for performing and reconciling cashiering transactions, researching and resolving discrepancies, and preparing accurate financial records, reports, or deposits.

17

Which of the following accounting or financial recordkeeping functions have you personally performed as part of your work responsibilities? Select all that apply.

Select only tasks you performed directly rather than tasks you only observed or supervised.

• Processed invoices, purchase orders, and reimbursements
• Maintained accounts payable and/or accounts receivable records
• Reconciled accounts or financial records
• Tracked expenditures against an established budget
• Compiled and verified financial data for accuracy
• Researched and resolved invoice discrepancies
• Prepared financial summaries for management
• None of the above

18

Which statement best describes your experience providing administrative and front desk support in an office or customer service environment?

Examples may include assisting visitors, responding to telephone or in-person inquiries, maintaining records, processing documents, coordinating requests, or providing information regarding established policies and procedures.

• I have no experience providing administrative or front desk support.
• I have assisted others with routine front desk or administrative support duties.
• I have independently performed routine front desk duties, including responding to inquiries, maintaining records, and processing administrative documents.
• I have independently managed multiple front desk or administrative responsibilities, including assisting customers, resolving routine issues, and coordinating information with other staff or departments.
• I have independently handled complex administrative or customer service inquiries, researched and resolved issues involving multiple records or procedures, and coordinated activities to support efficient office operations.

Required Question

Employer City of Reno

Address PO Box 1900

Reno, Nevada, 89505

Phone (775) 334-2223

Website https://www.reno.gov/government/jobs-recruitment.php