The Overnight Program Assistant provides safety, security, and support to individuals and families experiencing homelessness in a shelter setting.
They perform front desk duties, build positive relationships, and ensure compliance with program policies.
Responsibilities include conflict resolution, safety checks, emergency response, meal service, facility upkeep, and record-keeping.
Requirements include a high school diploma or G.E.D., strong customer service, conflict resolution, and problem-solving skills.
They must work independently within a team, respond appropriately to crises, and maintain confidentiality.
Additional qualifications include a valid driver’s license (if driving is required), physical ability to perform job duties, and passing background checks every two years.
This full-time, non-exempt role offers benefits such as health insurance, paid sick/vacation days, and pension eligibility.