Program Analyst

This position provides advanced planning, coordination, and analytical support for a high-volume Early College portfolio serving more than 9,500 Dual Enrollment students and supporting partnerships with over 50 high schools across Maricopa County. The portfolio includes Dual Enrollment, Concurrent Enrollment, Achieving a College Education (ACE), Career and Technical Education (CTE), and other developing programs operating within a dynamic environment with ongoing regulatory, institutional, and partnership changes.

Assists with the development and implementation of program and project goals, operational plans, and process improvements to support enrollment growth, partner expansion, and effective program delivery. Coordinates the onboarding of new high school partners, including aligning processes, documentation, and timelines to ensure successful program implementation.

Performs complex qualitative and quantitative research and data analysis to inform decision-making, monitor program performance, and support continuous improvement. Supports the design, documentation, and maintenance of business processes, systems, and reporting frameworks to ensure efficient, accurate, and compliant operations across the student lifecycle and partner network.

Coordinates with cross-functional teams and external partners, including Rio faculty chairs, Academic Affairs leadership, and Student Affairs, to support scheduling, curriculum alignment, student services processes, and overall program operations. Facilitates communication, resolves operational issues, and maintains alignment with institutional policies and procedures in a high-volume, fast-paced environment.

Essential Functions

20% - Cross-Functional Operations (Student Lifecycle): Coordinates student onboarding, admissions, registration, enrollment, and completion processes; Collaborates with Admissions & Registration, Academic Affairs, and partner schools; Serves as liaison across academic departments, student services, and external partners; Responds to operational issues, researches solutions, and implements recommendations

15% - Data Analysis, Reporting & Research: Performs qualitative and quantitative research; analyzes program and project data; Develops reports, dashboards, and summaries with actionable recommendations; Designs and deploys surveys; analyzes findings for program evaluation; Oversees reporting related to admissions, registration, graduation, and completion; Prepares reports and presentations for leadership and stakeholders

15% - Dual Enrollment Operations & Scheduling: Develops and maintains course schedules; Oversees dual enrollment reporting and operational tracking; Coordinates scheduling cycles aligned with academic calendars; Supports student information system (SIS) processes tied to enrollment and completion

10% - Process Improvement & Automation: Identifies operational bottlenecks and implements workflow improvements; Redesigns processes across student lifecycle and partnership workflows; Supports development of automated systems (reporting tools, workflows, auto-confer graduation); Researches best practices and emerging technologies to drive innovation

10% - Partnership & Contract Coordination: Coordinates external partnerships and vendor relationships; Drafts contracts using approved templates and facilitates legal review; Maintains ongoing relationships with partners and stakeholders

10% - Documentation & Standard Operating Procedure (SOP) Development: Designs and maintains SOPs, RACI matrices, process maps, and operational calendars; Develops and maintains SIS training documentation; Provides training to staff as needed; Maintains program documentation and knowledge resources

10% - Compliance, Records & Administrative Oversight: Monitors compliance with institutional, state, and federal regulations; Maintains program records for audits, evaluation, and strategic planning; Tracks budgets including Maricopa Grant and departmental funds; Oversees documentation for reporting and accountability

10% - Communication & Stakeholder Support: Sends student communications via text, phone, and email; Responds to inquiries and resolves issues; Prepares correspondence and communication materials; Supports stakeholder engagement and coordination; Answer phone calls and greet student and families as needed; Develops presentations and other materials. Website, AI Chatbot & Technical Maintenance: Maintains departmental website content; Updates AI chatbot knowledge database; Supports minor technical and content management needs