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Production Support Engineer/Application Support Analyst

ICONMA, LLC

  • Jersey City, NJ
  • 6 days ago
  • $15.92–$51.43 Per Hour

Highlights

This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.

Numbers & Facts

LocationJersey City, NJ
Salary$15.92–$51.43 Per Hour

Description

Our client, an IT Services and Consulting company, is looking for a Production Support Engineer/Application Support Analyst for their Jersey City, NJ location.
 
Responsibilities:
  • Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments.
  • Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.
  • Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
  • Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.
  • Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.
  • Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.
  • Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.
  • Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.
  • Participate in post-incident reviews to document root causes, corrective actions, and preventive measures.
 
Requirements:
  • Experience in production support, application support, or operational support for enterprise systems.
  • Technical skills
  • Working knowledge of:
  • Java
  • Application-level understanding
  • Ability to debug and interpret stack traces and logs
  • Pl/sql / sql
  • Querying databases
  • Troubleshooting data issues
  • Validating results
  • Soap services
  • Understanding request/response patterns
  • Knowledge of common failure scenarios
  • Batch processes
  • Monitoring and diagnosing failures
  • Understanding job dependencies
  • Debugging and log analysis
  • Production environment troubleshooting
  • Root cause identification
  • Incident management
  • Strong incident management skills.
  • Prioritization and ownership mindset.
  • Structured troubleshooting approach.
  • Clear stakeholder communication.
  • Preferred qualifications
  • Experience supporting systems with strict uptime and availability requirements.
  • Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics.
  • Experience with root cause analysis (RCA) methodologies and post-incident documentation.
  • Understanding of change management and release support within production environments.
  • Ability to work effectively with multiple teams and partners in a fast-paced environment.
  • Soft skills
  • Strong written and verbal communication skills, including timely status updates during incidents.
  • Detail-oriented with a focus on operational excellence and risk reduction.
  • Comfortable working under pressure and handling multiple concurrent issues.
  • Must have
  • Production/Application Support
  • Java
  • SQL / PL-SQL
  • Debugging & Log Analysis
  • Incident Management
  • Batch Job Monitoring
  • Root Cause Analysis (RCA)
  • Service Health Monitoring
  • Dashboard Monitoring
  • Good to have
  • SOAP Web Services
  • Change & Release Management
  • Monitoring Tools
  • Runbooks/SOP Documentation
  • Post-Incident Reviews
  • Years of experience:  
  • 10.00 Years of Experience
 
Why Should You Apply?

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