Production Support Engineer/Application Support Analyst

Job Title: Production Support Engineer/Application Support Analyst
Location: Jersey City, NJ
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description:

• JPMorgan Chase is seeking a Production Support professional to support critical applications and operational dashboards.
• This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners.
• The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments.

Key Responsibilities:

• Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.
• Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
• Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.
• Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.
• Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.
• Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.
• Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.
• Participate in post-incident reviews to document root causes, corrective actions, and preventive measures.

Required Qualifications:

Experience:

• Experience in production support, application support, or operational support for enterprise systems.

Technical Skills:

Java:

• Application-level understanding.
• Ability to debug and interpret stack traces and logs.

PL/SQL / SQL:

• Querying databases.
• Troubleshooting data issues.
• Validating results.

SOAP Services:

• Understanding request/response patterns.
• Knowledge of common failure scenarios.

Batch Processes:

• Monitoring and diagnosing failures.
• Understanding job dependencies.

Debugging and Log Analysis:

• Production environment troubleshooting.
• Root cause identification.

Incident Management:

• Strong incident management skills.
• Prioritization and ownership mindset.
• Structured troubleshooting approach.
• Clear stakeholder communication.

Preferred Qualifications:

• Experience supporting systems with strict uptime and availability requirements.
• Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics.
• Experience with root cause analysis (RCA) methodologies and post-incident documentation.
• Understanding of change management and release support within production environments.
• Ability to work effectively with multiple teams and partners in a fast-paced environment.

Soft Skills:

• Strong written and verbal communication skills, including timely status updates during incidents.
• Detail-oriented with a focus on operational excellence and risk reduction.
• Comfortable working under pressure and handling multiple concurrent issues.

Must Have:

• Production/Application Support.
• Java.
• SQL / PL-SQL.
• Debugging & Log Analysis.
• Incident Management.
• Batch Job Monitoring.
• Root Cause Analysis (RCA).
• Service Health Monitoring.
• Dashboard Monitoring.

Good to Have:

• SOAP Web Services.
• Change & Release Management.
• Monitoring Tools.
• Runbooks/SOP Documentation.
• Post-Incident Reviews.