Product Specialist

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. 

Do we have your attention? Keep reading. 

Start Your Career as a Product Specialist in a Growing Company

At ProMach, we‘re looking for people who want to shine. You‘ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

You‘ll be challenged and rewarded. Make friends and have fun. Improve our customers‘ packaging performance and efficiency every day. Help build the future of packaging automation. We‘re proud of that and hope you will be too.

Do we have your attention? Keep reading.

As a Product Specialist joining our team, you will be responsible for driving the growth, profitability, and competitive positioning of ID Technology’s print-and-apply product lines. The position works cross-functionally with vendors, engineering, sales, and marketing to ensure product development, launches, and ongoing support aligning with market demands and delivering measurable business value. In this role you will….

Product & Application Engineering

• Lead application engineering efforts for print-and-apply systems across diverse customer environments
• Validate new products performance, reliability, and market readiness
• Evaluate existing equipment performance, including repair history and runtime, and recommend improvements
• Review and approve custom/turnkey application designs prior to sale
• Assist with Product managers to maintain CPQ being functional and correct
   

Customer Solutions & Pre-Sales Support

• Conduct site surveys and develop tailored application solutions
• Provide application samples, print samples, application rates, quotations, and technical recommendations
• Evaluate existing machinery and recommend optimized spare parts kits and pricing
• Partner with sales to support product demonstrations and custom solution development
• Contribute to the product line and growth of sales

Product Management & Strategy

• Collaborate with product managers and marketing on product launches, sales tools, and promotional materials
• Work with Sales Management and Marketing to support pricing strategy development and maintain product price lists
• Maintain competitive analysis and provide actionable insights to the sales team

Vendor & OEM Management

• Serve as the primary liaison for vendor communication,
• Support OEM development initiatives and ongoing partnerships
• Monitor product quality and resolve vendor-related issues
• Assist in setting appropriate stocking levels for equipment and parts

Project & Operations Management

• Lead along with product managers & project management efforts for large or complex installations
• Maintain accurate install base records and reference accounts
• Identify opportunities to streamline surveys, quoting, and order entry through software tools
• Ensure all technical and sales resources are up-to-date and accessible via internal systems

What‘s in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental/vision programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Who we‘re looking for?

Qualifications & Requirements

• Proven mechanical and electrical aptitude and hands-on problem-solving ability
• Proficiency in Microsoft Office and general business software tools
• Self-motivated, detail-oriented, and committed to delivering high-quality work
• Excellent customer-facing and relationship management skills

• Someone with graphics experience
• Electrical or mechanical engineering experience
• Ability to take and edit digital photographs

Preferred Skills & Experience

• Experience of industrial Communication protocols i.e TCP/IP / RS232
• Strong analytical and presentation skills (Excel, PowerPoint)
• Experience with continuous improvement training
• Preferred skills and experience with printing, coding, or marking equipment
• Strong industry knowledge within packaging, labeling, or automation

Physical & Travel Requirements

• Ability to lift and carry 60+ lbs
• Willingness to travel approximately 25–30%

Pro Mach, Inc.

We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

ID Technology

Customers across North America depend on ID Technology to design, build, and install the most effective labeling, coding, and marking systems for their product lines. As a leading manufacturer and integrator of labeling, coding, and marking equipment, ID Technology provides our customers with six separate label converting plant locations across North America to produce quality labels and tags efficiently and quickly. ID Technology also manufactures the LSI line of integrated labeling systems. As part of the ProMach Labeling & Coding business line, ID Technology helps our packaging customers protect and grow the reputation and trust of their consumers.

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More career opportunities to consider!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#IDTEC

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.