Product Specialist 2

Expert Technology Services

Augusta, ME

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JOB DETAILS

SKILLS

Analysis Skills, Business Process Management, Centers for Disease Control and Prevention (CDC), Communication Skills, Data Analysis, Data Quality, Disease Prevention and Control, Documentation, Infectious Diseases, Information Technology & Information Systems, Licensing, Oracle Database, People Management, Performance Analysis, Process Improvement, Process Management, Public Health, Quality Assurance, Quality Assurance Methodology, Quality Control, Quality Management, Regulations, Regulatory Compliance, Reporting Skills, SQL (Structured Query Language), Seminars, Software Administration, Software Testing, Standard Operating Procedures (SOP), Standards Development, Systems Administration/Management, Technical Support, Testing, Training/Teaching

LOCATION

Augusta, ME

POSTED

2 days ago

Job Summary (in List Format) for Product Specialist 2/Data Specialist:

- Position supports the Health Inspection Program (HIP) within the Maine CDC, reporting to HIP Program Manager.
- Collaborates with the Office of Information Technology (MaineIT) to ensure data and system support.
- Provides technical assistance for HIP, Maine CDC, and MaineIT programs.
- Supports the DHE_Tracker application for licensing, inspection, enforcement, and reporting services.
- Tracks and manages all aspects of licensing, inspection, and enforcement data.
- Develops and manages quality assurance and quality control processes for regulatory compliance.
- Creates and runs SQL queries to facilitate QA/QC and custom reporting.
- Coordinates and advises on proper documentation within the database of record.
- Provides guidance, training, and technical assistance to staff on database and workflow issues.
- Develops standard operating procedures and conducts training seminars.
- Provides recommendations for policy changes to improve data quality and processes.
- Ensures quality control for all data entered into the DHE_Tracker system (approx. 26 users).
- Oversees business coordination, process management, and application ticket management.
- Supports application testing and manages ongoing system tasks and enhancements.
- Updates GovDelivery subscriptions and generates monthly reports for management (e.g., complaints, inspections, overdue inspections).
- Delivers data and reports to licensees, media, and the public as requested, related to public health regulations.
- Contributes to outbreak management and infectious disease control efforts.
- Works both on-site (initial orientation and as needed) and remotely, with regular team collaboration.

Top Required Skills:
- Minimum 2 years of application testing experience.
- Proficient in developing/writing SQL queries.
- Experience with Oracle databases.
- Strong analytical skills for data analysis and custom report building.
- Experience in performance monitoring and implementing quality control plans.
- Strong communication skills for interfacing with non-technical staff.
- Ability to identify and implement system/process improvements.

Product Specialist 2

Expert Technology Services

Augusta, ME

About the Company

Expert Technology Services

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