Product & Services Contract Administrator

Product & Service Portfolio Management Manage the lifecycle and performance of non-regulated products and services, including: • Outdoor Lighting Programs • Indoor Lighting Solutions and Rebates • Electric Vehicle (EV) Charging Infrastructure • Emerging energy technologies and customer energy solutions. Familiarity with all, but not limited to, the following: Software Applications to include: Customer Information Systems (i.e. Customer Care & Billing), Tungsten Workflow (AP/invoice processing network), Documentum (enterprise content management system) or similar applications; · Analytical and organizational abilities.

Contract Administrator 

Rate: $35-$41/hour

Contract to Hire

Hybrid in Orlando, FL

Job Details:

• Responsible for the administration, performance, and growth of the utility's non-regulated products and services portfolio. This role oversees contracts, vendor relationships, financial performance, project execution, and customer satisfaction while ensuring regulatory compliance and alignment with organizational strategic goals.
• The Contract Manager serves as the primary liaison between internal stakeholders, customers, contractors, and vendors to successfully deliver energy solutions that generate revenue and enhance the customer experience.

Key Responsibilities

• Contract Management
• Develop, negotiate, execute, and administer contracts for non-regulated products and services.
• Ensure contract compliance with company policies, legal requirements, procurement standards, and regulatory guidelines.
• Monitor contract performance, service level agreements (SLAs), pricing, renewals, amendments, and expirations.
• Resolve contract disputes and coordinate with Legal, Procurement, and Risk Management as needed.
•  Maintain accurate contract documentation and records. Product & Service Portfolio Management Manage the lifecycle and performance of non-regulated products and services, including: • Outdoor Lighting Programs • Indoor Lighting Solutions and Rebates • Electric Vehicle (EV) Charging Infrastructure • Emerging energy technologies and customer energy solutions

Responsibilities include: 

• Identifying growth opportunities.
• Developing business cases and pricing strategies.
•  Monitoring product profitability and customer adoption.
• Recommending new products and service enhancements. Vendor Management
• Develop and maintain strategic relationships with contractors, suppliers, and service providers.
•  Establish vendor performance metrics and monitor quality, safety, schedule, and cost.
• Conduct vendor evaluations and performance reviews. • Coordinate issue resolution and corrective actions.
•  Ensure vendors comply with safety, insurance, licensing, and contractual obligations. Project Management • Oversee implementation of customer projects from initiation through completion.
•  Coordinate internal departments including Engineering, Operations, Construction, Customer Service, Finance, Procurement, and Legal.
• Monitor project schedules, budgets, risks, and deliverables.

Skills Required:
Familiarity with all, but not limited to, the following: 

• Software Applications to include: Customer Information Systems (i.e. Customer Care & Billing), Tungsten Workflow (AP/invoice processing network), Documentum (enterprise content management system) or similar applications; · Analytical and organizational abilities
• Excellent writing skills (contract terms and language)
• Conflict resolution and negotiation skills
• Strong financial, negotiation, and analytical skills.
• Experience with ERP, CRM, and contract management software.

Ability to:

• Think creatively in solving problems and making effective decisions
• Calculate contract escalator ratios given industry recognized market indexes
• Make arithmetic computations using whole numbers, fractions and decimals, rates, ratios, and percentages
• Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Education:

• Bachelor’s Degree in Business Administration, Finance, Accounting, Economics, or related field of study from an accredited college or university
• Minimum of five (5) years of experience in procurement as a buyer or contract administration involving contract specifications, negotiating, and monitoring compliance of existing contracts
•  Experience in the utility industry, preferred
• Experience managing commercial contracts and supplier relationships

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