Product Service Engineer

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts.

Payrate: $39.00 - $40.00/hr.
 
Summary:
The position contributes significantly to the work group by enhancing overall product quality and customer experience for Company’s Detect technologies. The role involves providing support and service engineering services, including product validation, investigating, troubleshooting, and diagnosing application and technical problems. It emphasizes project management and maintaining internal and external relations, supporting Continuous Product Improvement processes for Company’s Technologies offerings.
 
Responsibilities

• Continuous Product Improvement Support: Evaluate issues and defects in production products.
• Provide support for external customers.
• Address software and hardware issues.

 
Qualifications

• 2-4 years of experience.
• BS Degree preferred; Associate Degree or relevant field experience accepted.
• Experience in roles such as Product Support Consultant or Product Support Service Engineer is beneficial.

 
Skills

• Problem solving
• Customer Focus
• Technical ability/knowledge
• Project management experience
• Experience supporting technology in an industrial or production environment
• Technical Excellence in Product Support; field experience is a plus, mining experience is advantageous
• Data Gathering & Analysis: Ability to collect and synthesize data objectively to reach conclusions or judgments.
• Effective Communications: Ability to effectively transmit, receive, and interpret ideas, information, and needs.
• Relationship Management: Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Service Excellence: Ability to meet or exceed customer needs and provide excellent service.
• Consulting: Ability to provide technical or business guidance to clients, both internal and external.
• Customer Focus: Ability to align customer needs and satisfaction as primary considerations in business decisions.

 
Pay Transparency: The typical base pay for this role across the U.S. is: $39.00 - $40.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.
 
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting 

privacy@aditiconsulting.com

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