Comfortable working in a broad role that combines technical tasks, training, quality, problem-solving, and process development. Acting as the primary contact person for operational and quality-related topics at the North America Distribution Center (NAM DC).
Numbers & Facts
Location
Dallas Ft Worth Airport, TX
Description
Product Quality & Technical Specialist
As the Product Quality & Technical Specialist, you will be responsible for training, guiding, and supporting our logistics partner in daily operations while ensuring the companys processes and quality standards are consistently followed.
We are looking for a practical, self-driven professional who enjoys taking ownership and making things happen.
Your responsibilities include:
Training and coaching 3PL logistics partners personnel on local processes and work instructions
Monitoring local process compliance and identifying improvement opportunities
Supporting daily troubleshooting and operational problem-solving
Acting as the primary contact person for operational and quality-related topics at the North America Distribution Center (NAM DC)
Owning and maintaining local tools, equipment, and work instructions
Collaborating closely with global teams to resolve issues and improve performance
You will serve as the local expert for:
The companys product portfolio
Product kitting and configuration in a 3PL warehouse setting
Inbound quality control
Product returns inspection and evaluation
Product change management
Product quality cases and investigations
Key Qualifications
Proactive, entrepreneurial, and hands-on "can-do" mindset
Independent problem solver with strong ownership and follow-through
Mechanical aptitude and hands-on experience with tools, hardware, and assemblies
Ability to learn new products, processes, and technologies quickly
Comfortable working in a dynamic environment with changing priorities
Energetic team player with a continuous improvement mindset
Relevant technical education (Associate Degree or equivalent preferred)
Training, coaching, or leadership experience is a plus
Manufacturing, assembly, repair, or distribution experience preferred
Willingness to travel to the companys headquarters in Finland, for approximately two weeks of onboarding, training, and product knowledge information.
Current / Active / Valid passport is HIGHLY preferred
What matters most, more than specific industry experience, we value:
Curiosity and eagerness to learn
A start-up mentality
Strong ownership and accountability
Willingness to train and support others
Positive attitude and resilience
Additional Requirements
Ability to work in a global team environment, collaborating closely with colleagues in Finland and adapting to occasional time zone differences.
Comfortable working in a broad role that combines technical tasks, training, quality, problem-solving, and process development.
This is a fully on-site position located near the Dallas (DFW) airport area