Product Manager - Sr

As a product manager on the Card EASE Platform team, you’ll work with a passionate group of product managers/owners, software engineers and architects to redefine how our internal customers interact with our platform by making our platform safe and secure from cyber risks and vulnerabilities. The Card Digital Experience Platform team is looking for an exceptional product manager to join our team modernizing our web and mobile Card platforms to deliver cutting-edge experiences on a secure, high-quality platform.

Product Manager - Sr
Richmond, VA 
12 months contract 
$60 - $69hr. W2 

The Card Digital Experience Platform team is looking for an exceptional product manager to join our team modernizing our web and mobile Card platforms to deliver cutting-edge experiences on a secure, high-quality platform. Our Core platform and capabilities are the heartbeat of the Digital credit card servicing, driving real-time experiences for millions of customers through nearly every aspect of their lifecycle. As a product manager on the Card EASE Platform team, you’ll work with a passionate group of product managers/owners, software engineers and architects to redefine how our internal customers interact with our platform by making our platform safe and secure from cyber risks and vulnerabilities . This role will drive critical outcomes related to our Core Modernization effort that is set to deliver easy to use data for our customers, strengthen our platform resiliency and delight our end customers with enhanced experiences. This role will also include well managed and horizontal initiatives across EASE Card infrastructure as well as lead the strategy for resiliency and monitoring.

Product Management
Product Management at *** is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of more elegant and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? You have to ask yourself...do you feel like making an impact?

In this role, you’ll be expected to demonstrate proficiency in four key areas:

Human Centered
You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product
You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

Business Focused
You’ll own and prioritize the long-term (6-12 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

Technology Driven
You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

Transformational Leadership
You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career

We want you if you are:
Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.
Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.
Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Responsibilities:
Responsible for creating and maintaining a roadmap for digital platform including infrastructure, well managed, cyber risk and resiliency initiatives
Responsible for breaking down business epics into features and further into user stories
Writing acceptance criteria and lead the grooming efforts with the Agile team
Drive day-to-day prioritization of work, troubleshoot reported issues, and oversee releases
Inform and make changes to roadmap as new information is obtained
Collaborate with feature Product Owners to drive front-end integration commitments once back-end microservices have been stood up
Establish and maintain a high level of credibility with stakeholders
Collaborate and partner with world class software engineers to design, deliver, and sustain a new modernized API/microservices pattern and functionalities within the Digital platform to modernize the orchestration layers.
Define and analyze metrics to measure the success of feature migration; ideally even coming up with dashboards everyone can see at any time, thereby improving our speed in seeing and communicating results

Basic Qualifications:
Bachelor’s Degree or military experience
At least 10 years of experience in digital product management
A high level of intellectual curiosity and comfort with ambiguity
Strong analytical skills, ability to solve problems quickly, identify patterns and assess opportunities
Knowledge, passion and practical experience leading engineering teams in digital technologies
Strong verbal and written communication skills, comfortable presenting and tailoring communications to multiple audiences
10+ years of experience in AWS
Experience translating business strategy and analysis into consumer facing digital products.