Product Manager Lead - API Governance Program

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Product Manager within PNC''s Technology organization, you will be based in Phoenix AZ.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We are looking for an accomplished and experienced Product Manager Lead to oversee the API Governance Program. The successful candidate will be instrumental in shaping the strategic direction, defining the roadmap, and facilitating KPI/KRI Metric reporting of APIs used at PNC.

A Product Manager Lead is a senior-level role focused on driving the vision of the API Governance Program. They will need to lead in referencing approved architectural designs and best practices for API development, defining policies and controls for application teams to follow, and running a governance board with stakeholders from all LOBs.

Key Responsibilities:

Product Strategy & Roadmap: Establishes the long-term vision, strategic direction, and roadmap for API Governance including the policies and controls associated to the program.

Technical Leadership: Responsible for the maintenance of the Centralized API Inventory catalog. Leads an API Governance board with stakeholders from all LOBs to review controls, policies, risk ratings, and remediations from API teams on APIs found to be non-compliant. Guides API Gateway and Management platforms to drive controls and policies.

Metric Measurement: Responsible for defining KPI/KRI metrics around risk and performance of APIs developed/used at PNC. Oversees governance metrics of APIs developed/used to determine risk, compliance, and performance across various environments. Use metric data to inform management and API teams of non-compliance and/or risk.

Security & Compliance: Ensure policies and controls are measured and enforced against API owners/developers. Partner with Security to ensure latest patterns are detected and used by APIs.

Automation Integration: Partner with CI/CD Pipeline to build automated policy-as-code checks to reduce risk and ensure compliance before deployment to Production.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 7-10 years Relevant Product Management, Product Owner, or Architecture/Software Engineer experience in running an API Governance program preferred.
• Experience in Agile software development environments, preferably with developer platform products.
• Strong background in API Gateways (IBM DataPower, IBM API Connect, Tetrate Service Mesh, optional: Google Apigee).
• Familiarity with Akamai API Security (formerly Noname).
• Familiarity with cloud providers (AWS, Azure, GCP) and on-prem solutions (OpenShift, bare-metal Kubernetes, etc.).
• Excellent communication skills, both written and verbal, with the ability to present complex technical information to non-technical stakeholders.
• Ability to lead cross-functional teams and manage multiple stakeholders effectively.

Preferred Skills:

• Strong background of OpenAPI/Swagger, REST APIs, GraphQL, and API management platforms (IBM API Connect, Azure APIM, AWS API Gateway, etc.).
• Exceptional communication skills to lead governance board and drive enterprise-wide adoption with API teams.

Licenses and Certifications:

• Certified Product Manager (CPM) or SAFe POPM (Preferred).

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Responsible for end-to-end business and financial results for multi-faceted, complex products through the selection, design, development and promotion of new and existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
• Uses knowledge of emerging technologies to deliver products to customers through all applicable channels. Prioritizes and makes decisions regarding recommendations. Champions business cases, business plan and roll-out of specific products, product groups or experiences.
• Monitors the marketplace to assess product, technology, and markets trends to identify a market need or opportunity. Recommend innovative new products, new experiences or enhancements to existing products and develops and designs the features of a designated new or existing products Manages the end-to-end development, production, roll-out, pricing or promotion of specific products, product groups or experiences and resolves complex operational and process problems that arise .
• Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates and/or leads activities with external stakeholders and clients to ensure all product offerings meet their strategic goals. Develops product-specific marketing initiatives. Supports risk management, compliance and audit needs as part of the first line of defense.
• Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results. Coordinates across groups and leads key contributors.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Building High Performance Team, Business Objectives, Communication, Customer Solutions, Marketing, Product Development, Product Management, Sales, Team Collaboration

Competencies

Business Acumen, Collaborating, Competitive Environment, Decision Making and Critical Thinking, Design Thinking, Effective Communications, Emerging Technologies, Innovation, Knowledge Of Product Line, Problem Solving, Producing Results, Solutions Development

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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