Product Manager, ICE Mortgage Technology

Job Purpose

Product Managers are integral members of the product team, accountable for driving outcomes and ensuring successful delivery against product strategy and goals. In partnership with the technology teams, this role applies deep domain knowledge and business process expertise to translate product vision and intent into clear, actionable requirements.

ICE Boarding focuses on automation of loans moving from originations (Encompass) to servicing (MSP). It will deliver the data in a standardized format that will allow for the future expansion of additional source or destination systems. 

As a Product Manager at ICE Mortgage Technology, responsibilities include collaboratively elaborating and conveying detailed product needs through epics, user stories, and supporting artifacts, ensuring alignment across stakeholders and enabling software development teams to efficiently build, test, and deliver solutions that meet business and customer needs.

Responsibilities

• Support team during bug remediation to ensure the application is secure.
• Work with the team to create and clearly communicate requirements outlined in User Story and Acceptance Criteria for ICE Boarding.
• Manage and refine Team backlog; identify and manage dependencies.
• Gather and analyze information from multiple sources.
• Ensure stories deliver expected quality and value.
• Lead user story mapping sessions.
• Participate in planning sessions and coordinates work with other Product Managers.
• Understand scope of technical enabler work and assist in prioritization of this work along with new business functionality.
• Support the Solutions Managers in developing product vision, roadmaps and understanding ROI.
• Demonstrate Servant Leadership, Team Empowerment and Self Organization by empowering teammates to solve problems on their own and cultivate relationships across the organization.
• Perform other related duties as assigned.

Knowledge and Experience

• Bachelor's degree /MBA or the equivalent combination of education, training, or work experience.
• 5+ years of product management experience, with at least 2 years in the mortgage industry
• Familiarity with mortgage platforms (e.g., ICE Mortgage Technology Encompass, Black Knight MSP, or similar)
• The ideal candidate must possess a product mentality, have a strong sense of ownership, and strive to be a good steward of Mortgage Loan Boarding activities. 
• Excellent verbal and written communication and presentation skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, teams, individual contributors).
• Ability to interact with internal stakeholders and be the voice of the customer.
• Ability to understand, articulate and document user perspectives.
• Strong analytical and critical thinking skills.
• Experience in writing user stories and owning the product backlog.
• Work experience on vulnerabilities tasks and defect remediation.
• Have understanding and experience on release management and Change order management.
• Must demonstrate a positive, team-focused attitude.
• Experienced working in a global, multicultural environment.

Preferred Qualifications

• Direct experience with loan boarding (LLB files, service transfers, boarding batch processing)
• Experience managing beta client programs or early-stage product rollouts
• Knowledge of ARM loans, HELOC, or specialty loan types (Bond/DPA, co-op, assumptions)
• Agile/SAFe or Continuous Delivery experience — PI planning, iteration management, backlog grooming

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