Product Manager

Skills: Skill Required / Desired Amount of Experience Expertise Rating Move Experience as a Product Manager leading ***M large-scale public-sector modernization efforts Required 5 Years Demonstrated experience modernizing legacy applications or leading digital transformation projects. Highly desired Familiarity with Microsoft technology stack, cloud platforms (Azure), or content management systems Highly desired Experience with process improvement and business process reengineering.

Short Description:
AM: Stacy Walker
Hybrid Work: Candidates are expected to be in the office in PA 2 days a week (offices available statewide)with one of those days being Wednesday. 3 days can be worked from home/remote.

Complete Description:
Position Summary
The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Product Manager to lead the modernization of the CAI application. The CAI application is critical important to resolving complaints from the public with utilities companies. A three-year long modernization effort is about to start that will involve the planning and delivery of this exciting project. This role will be responsible for defining the product vision, prioritizing the roadmap, gathering and managing user stories, leading the design, leading the development team, testing, and implementation of the product. The Product Manager will work closely with business stakeholders,technical teams, architects, and vendors to ensure the modernized solution meets current and future business needs while aligning with enterprise architecture, security, and accessibility standards.

Key Responsibilities
* Own the product vision, strategy, and roadmap for the CAI application modernization initiative.
* Elicit, document, prioritize, and manage business and functional user stories from stakeholders across the Commission.
* Translate business needs into clear user stories, acceptance criteria, and product backlog items.
* Collaborate with solution architects,developers, UX/UI designers, and vendors to define modern technical approaches(including potential platform, architecture, and integration decisions).
* Prioritize features and technical work based on business value, risk, dependencies, and strategic goals.
* Facilitate agile ceremonies (backlog refinement, sprint planning, reviews, and retrospectives) as needed.
* Serve as the primary liaison between business stakeholders and the technical delivery team.
* Define success metrics and KPIs for the modernized CAI application and track progress against them.
* Support change management, user adoption, and training efforts related to the modernized solution.
* Ensure the product aligns with Commonwealth and PA PUC standards for security, accessibility (WCAG), data privacy, and compliance.
* Identify risks, dependencies, and impediments and drive resolution.
* Provide regular status updates and recommendations to IT leadership and business sponsors.

Skills:

	Skill	Required / Desired	Amount	of Experience	Expertise Rating	Move
	Experience as a Product Manager leading ***M large-scale public-sector modernization efforts	Required	5	Years
	Demonstrated experience modernizing legacy applications or leading digital transformation projects.	Required
	Strong experience gathering user stories from diverse business stakeholders and converting them into actionable product backlogs.	Required
	Working knowledge of Agile/Scrum methodologies and tools (Azure DevOps, Jira, or similar).	Required
	Experience with overseeing and testing of large data conversions.	Required
	Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.	Required
	Strong organizational and prioritization skills with the ability to manage competing demands.	Required
	Experience with enterprise application modernization (e.g., migrating from legacy platforms, moving to modern architectures).	Highly desired
	Familiarity with Microsoft technology stack, cloud platforms (Azure), or content management systems	Highly desired
	Experience with process improvement and business process reengineering.	Highly desired
	Knowledge of accessibility standards (WCAG 2.1) and public-sector compliance requirements.	Highly desired
	Previous experience working with Commonwealth of Pennsylvania agencies or similar public-sector organizations.	Highly desired
	Bachelors degree in business, Information Systems, Computer Science, or related field (or equivalent experience).	Highly desired
	YAFOS Certification	Required

Questions:
Question 1
Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.
Question 2
Vendor Rate for this position is: ***

 

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Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.  

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Equal Opportunity Employer (EEO) 
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. 

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Americans Disabilities Act (ADA) 
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation. 

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Candidate Privacy
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AI Recruiting Disclosure 
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.