Product Manager - Field and Customer

About the Role

Tintri's Field & Customer Product Manager is the voice of the customer inside the product organization. Deeply embedded with Field Sales, Customer Success, and Support teams to capture real-world product gaps, translate them into roadmap requirements, and close the loop with customers on what's being built and when. You will own the customer-facing product narrative: from feature requests to beta programs to GA communications.

Key Responsibilities

• Serve as the primary PM interface for field sales teams, SEs, and customer success
• Conduct ongoing customer discovery: interviews, EBCs, advisory boards, beta program management
• Translate field and customer feedback into well-defined Jira epics and stories with clear business justification
• Own the customer-facing roadmap: what to share, when to share it, and how to position it
• Drive beta programs end-to-end: recruit customers, define charter, manage issues, produce exit report
• Partner with Support on trending support issues that represent product gaps vs. bugs
• Build and maintain a customer feedback loop using Salesforce, Jira, and Confluence
• Work with Marketing to develop product messaging, positioning, and launch materials
• Manage RFE (Request for Enhancement) backlog: triage, prioritize, and communicate decisions to field

Required Qualifications

• 5+ years of product management with demonstrated customer and field engagement experience
• Experience in enterprise storage, virtualization, or cloud infrastructure strongly preferred
• Comfortable spending significant time with Sales, SEs, and customers - not just engineering
• Experience running beta programs and customer advisory boards
• Familiarity with Salesforce for tracking customer feedback and RFEs
• Jira and Confluence proficiency for requirements and documentation
• Comfortable presenting to customers and at external events
• Strong ability to synthesize qualitative customer input into actionable, prioritized requirements
• Track record of maintaining trust with field teams while managing roadmap trade-offs
• Excellent written communication - writes crisp one-pagers, roadmap slides, and release summaries

First Name

Last Name

Email

Telephone

Resume/CV

Send

Full-Time

Remote-Friendly

Customer and Field-Facing Product