Duties:
Job Description
Client.com is one of the most heavily trafficked corporate websites in the world, the front door for most of our customers, and a primary revenue generator. The product management team focuses on making client.com an extraordinary experience for all site visitors from consumers to enterprise customers and partners across the entire journey.
We are seeking a Product Manager/Product Owner to build and improve Client.com's site-wide capabilities, spanning internal and external digital technologies, data, and integration platforms. You'll help drive new capabilities across our platform ecosystem including our Personalization Platform, which is increasingly powered by conversational AI and LLM-based experiences. You will interface regularly with internal business stakeholders, other product managers, program managers, engineering, web production, experience design teams, and 3rd-party vendors. This is an exciting role where you'll drive and deliver highly valuable, visible results that significantly impact many of our customers and prospects.
Responsibilities
Lead the evolution of Client.com platform capabilities, developing them as critical infrastructure for the company's consumer and enterprise solutions
Use data, customer and competitive insights, and industry standards to identify opportunities for new capabilities and compelling experiences including chat and conversational AI touchpoints
Assess new market opportunities and strategic areas of growth within our audience
Collaborate with internal and external partners to drive a wide range of research (E2E reviews, audits, user testing, A/B testing, analytics deep dives)
Create business cases outlining projected impact for each initiative to prioritize the roadmap
Work with Experience Designers on customer journeys, UX flows, and page designs
Translate requirements into feature specs/user stories with clear acceptance criteria for engineering
Define goals, set priorities, and drive a backlog of features adapted to your markets
Actively manage ambiguity and change within the product backlog
Assess and report on results of initiatives vs. expected impact
Align key partners on vision, roadmap, and prioritization of platform capabilities
Present convincingly to executives, partners, and users/customers
Make tough trade-off decisions to maximize impact
Skills:
Top Skills' Details
3-5+ years of product management/product owner experience, ideally spanning web/mobile platforms; experience with personalization, segmentation, or conversational/chat-based products a strong plus
Working knowledge of GenAI/LLM-powered product patterns (chat interfaces, conversational flows, retrieval-grounded responses) enough to scope requirements and partner effectively with engineering, even without a deep technical background
Experience working cross-functionally with design and engineering teams user stories, UX flows, customer journeys
Strong day-to-day execution: backlog grooming, writing tickets, setting up test cases
Highly analytical; relentless focus on using data (A/B testing, E2E reviews, audits) to drive measurable outcomes
Additional Skills & Qualifications
5+ years of experience as a Product Owner or Product Manager in a technology-focused organization
Proven experience conceptualizing, defining, building, and releasing products on a web/mobile ecosystem, with solid understanding of web technologies
Familiarity with how GenAI/LLM and chat-based solutions fit into a broader product you don't need to write the models, but you should be comfortable defining requirements, evaluating trade-offs, and asking the right technical questions
Experience leading Agile-based development teams
Articulate in defining product requirements, functional specs, and user stories
Excellent verbal/written communication, collaboration, analytical, and presentation skills to influence stakeholders and partners
Able to set goals and contribute to strategic initiatives for a team
Ability to build positive relationships across functions within a large organization
Passion for learning about industry and technology trends, especially in AI/ML and personalization
Nice to have: exposure to Client Experience Platform or similar tools (AEM, Target, Audience Manager, CDPs, testing/targeting/analytics platforms)
Education:
6 - 9 YOE