| Location | Palo Alto, CA |
Job Title:
Salesforce Business Analyst / Product Manager
Location:
Palo Alto, CA
Job Type:
Full-time, 4-months, On-Going Contract, W2
Schedule:
Monday – Friday, Onsite
Pay Range:
$64.00 per hour
Visa sponsorship is not available now or in the near future.
Job Description:
Key Responsibilities
Lead the end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and post-production support.
Partner with business stakeholders to define requirements, project scope, timelines, and deliverables.
Coordinate with Salesforce administrators, developers, architects, and third-party vendors to ensure successful project execution.
Develop and maintain project plans, resource allocations, risk tracking, issue management, and budget oversight.
Facilitate Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.
Manage change requests, impact assessments, approvals, and stakeholder communications.
Provide executive-level reporting on project status, risks, dependencies, and milestones.
Drive user adoption through training initiatives, change management, and communication efforts.
Act as the primary escalation point for project-related issues and ensure timely resolution.
Support release management cycles, defect triage, enhancement requests, and post-go-live hypercare.
Partner with Sales Operations, Customer Success, and Finance teams to define and improve revenue-related business processes and reporting.
Requirements
10+ years of project management, product management, or business analysis experience.
Minimum 5 years of experience managing Salesforce-focused projects.
Strong knowledge of the Salesforce ecosystem, including Sales Cloud, Service Cloud, and CPQ.
Experience working within Agile and Waterfall delivery methodologies.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Strong stakeholder management, communication, presentation, and problem-solving skills.
Deep understanding of subscription-based business processes, including contract amendments, renewals, cancellations, upgrades, downgrades, add-ons, and co-terming.
Experience defining and supporting SaaS business metrics including ARR, MRR, Churn, Net Revenue Retention (NRR), and Renewal Rates.
Preferred Qualifications
Salesforce Administrator certification.
Salesforce Platform App Builder certification.
Salesforce Consultant or related Salesforce credentials.
PMP certification.
Scrum Master certification.
Experience managing vendor relationships and contracts.
Exposure to enterprise release management processes and governance frameworks.
Skills
Salesforce (Sales Cloud, Service Cloud, CPQ)
Product Management & Business Analysis
Requirements Gathering & Stakeholder Management
Agile/Scrum Project Delivery
SaaS Revenue Operations (ARR, MRR, NRR)
Release & Change Management
NetSuite & Copado
JIRA, Asana, MS Project
Education
Bachelor's degree in Computer Science, Business, Information Systems, or a related field.
MBA preferred.
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