Process Controls Specialist, Sales Admin

Job Description

Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.

An Industry Leader With a Heart as Big as Its Ambition and Innovation

At Victaulic, we're committed to constructing a better world for and with our people.

Let's Build a Better World Together.

Our commitment to our people is built on four pillars:

• We build from within.
• We stand behind our people.
• We foster an environment for constant learning.
• We engineer change for a more stable and sustainable world.

We're looking for a Process & Controls Specialist to join our Sales Administration team, reporting to the Process & Controls Manager, Sales Operations. This role is essential to ensuring that Sales Administration processes are executed consistently, accurately, and in compliance with established standards—directly supporting sales productivity, data integrity, and operational efficiency across the organization. As the embedded, day-to-day process resource for Sales Administration, you'll maintain, apply, and reinforce the business processes and operational controls established by the Process & Controls Manager, fielding questions, flagging issues, delivering training, and maintaining documentation. This is an opportunity for a detail-oriented professional to bring reliable, disciplined execution to a process-driven function.

Process Documentation & Maintenance

• Maintain and update Sales Administration process documentation within the centralized repository, ensuring workflows remain current, accurate, and version-controlled per standards.
• Execute process mapping tasks as directed, capturing current-state workflows, annotating swim lanes, and flagging observed gaps or inconsistencies for Manager review.
• Partner with Sales Administration team members to validate that documented processes reflect how work is performed, escalating any discrepancies.
• Monitor day-to-day process adherence within Sales Administration and surface recurring deviations or friction points for root cause analysis and resolution.
• Maintain organized, audit-ready process documentation files and ensure all materials meet established formatting and governance standards.

Controls, Compliance & Data Integrity

• Apply and reinforce operational controls within Sales Administration in accordance with standards and procedures.
• Maintain SOPs, control checklists, and evidence documentation for Sales Administration processes, ensuring materials are current and audit-ready.
• Monitor daily work activity for adherence to defined controls and escalate deviations, anomalies, or data quality issues promptly.
• Assist in user access reviews and support enforcement of segregation-of-duties requirements within relevant systems, operating within the defined parameters.

Technology Enablement & System Support

• Serve as the frontline system resource for Sales Administration end users—answering day-to-day platform questions, troubleshooting common issues, and directing complex problems to the Manager or IT.
• Document observed system issues, user feedback, and enhancement requests from Sales Administration and compile them for the Manager's prioritization and escalation.
• Participate in UAT for Sales Administration-related system changes, executing test scripts and logging results per defined testing protocols.
• Develop and maintain end-user job aids, system walkthroughs, and quick reference materials to support platform adoption within Sales Administration.

Training Delivery & Reinforcement

• Deliver process and system training to Sales and Sales Administration team members using materials and curriculum developed or approved by the Process & Controls Manager.
• Support onboarding for new Sales and Sales Administration hires by facilitating process walkthroughs, system orientation, and job aid review.
• Assist in executing change management communications and training activities for process or system updates.
• Collect end-user feedback and observed knowledge gaps from day-to-day interactions and report findings to the Manager for content review and updates.

Departmental Support & Escalation

• Act as the primary day-to-day process and system contact for Sales and Sales Administration team members, resolving routine questions and escalating any issues.
• Maintain a log of recurring questions, process exceptions, and observed operational issues to inform Manager-led process reviews and governance discussions.
• Participate in working sessions or governance forums, providing departmental observations and documentation support.

• Bachelor's degree in Business, Operations, Information Systems, or a related field (or equivalent experience).
• 2+ years of experience in Sales Operations, Sales Administration, Business Process Support, or a related function.
• Demonstrated ability to document and improve business processes with a focus on accuracy and compliance.
• Familiarity with sales administration workflows, order management, or related operational processes.
• Strong attention to detail with the ability to identify inconsistencies and maintain high standards of data quality.
• Effective written and verbal communication skills, with the ability to create clear process documentation and training materials.
• Ability to manage multiple priorities and collaborate effectively across teams.

Key Competencies

• Process Orientation—brings rigor and discipline to documentation and workflow execution.
• Attention to Detail—catches errors before they become problems.
• Communication Clarity—makes complex processes easy to understand and follow.
• Collaboration—builds effective working relationships across functions and levels.
• Adaptability—responds constructively to changing priorities and evolving business needs.
• Ownership—takes responsibility for the quality and accuracy of assigned work.

• Experience working within a formal quality system or process-controlled environment.
• Familiarity with CRM, ERP, or sales technology platforms (e.g., Salesforce, SAP).
• Experience developing job aids, SOPs, or training content for operational teams.
• Exposure to process improvement methodologies such as Lean or Six Sigma.

Build A Better Career

• Competitive compensation with performance-based incentives
• Career development programs and internal promotion pathways—we build from within
• Tuition reimbursement and continuous learning opportunities

Build A Better Future

• Comprehensive health, dental, and vision coverage
• Retirement savings plans with company match
• Life insurance and disability coverage

Build A Better You

• Paid time off, holidays, and flexible work arrangements where applicable
• Employee Assistance Programs (EAP) and wellness resources
• Inclusive, team-oriented culture where people look out for one another

Build A Better World

Join a company whose products contribute to a safer, more sustainable built environment every day.

Victaulic does not provide immigration sponsorship (e.g., H-1B, TN, or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.

Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process).

All staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.