Highlights
Possess overall business, technical and cross-functional savvy to solve complex problems and make timely decisions; ability to understand key financial and performance metrics. Ability to work collaboratively and cross-functionally with Key’s lines of business and other support partners, as well as work independently within and beyond the scope of the defined job function.
Numbers & Facts
| Location | Brooklyn, OH |
| Industry | Management Consulting Services |
| Salary | $22 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our Client, a Banking company, is looking for a Procedure Change Coordinator for their Brooklyn, OH location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Partners with leaders, and peers to ensure procedures, policies and process maps are reviewed annually and appropriately utilized.
- Acts as a resource for ALL associates to educate and clarify internal policies and procedures related to products, services, and department operations.
- Partners with Loan Services leadership and Business Training to effectively onboard new associates to our procedure and policy management system.
- Develops, creates and enhances training materials in collaboration with trainers.
- Works with Risk Partners to review, manage, and remain compliant with all areas of risk associated with developing and updating procedures.
- Create robust reporting for business leaders, risk partners, and external auditors.
- Partners with leaders, Business Training partners, and peers to ensure procedures are current and appropriately utilized.
- Creates constructive feedback to the Loan Services leadership team and team members with regards to procedures.
- Actively looks for continuous improvements within the procedure and risk process.
- Strong working knowledge of bank policies and government regulations.
- Ensure that established bank policies and procedures are adhered to.
- Minimizes risk to the bank.
- Stays current on risk guidelines and is accountable for leveraging industry best practices.
- Interacts with any and all Key Bank departments and/or clients.
- Provides system-based instructions and assistance.
- Supports client initiatives, rollouts, and conversions by supporting procedure updates and reporting.
- Marginal or peripheral functions:
- In partnership with Business Training, develops on-the-job tools to support procedure development and maintenance.
- Surface associate feedback around communication, systems, tools, reporting, and opportunities for added value proposition.
- Identify and implement Continuous Improvement initiatives that have a significant positive impact to expense savings and service quality.
Requirements:
- High School Diploma, GED or equivalent work experience.
- Experience with Microsoft Office Suite – Excel, PowerPoint
- Experience with Process Mapping – Excel, PowerPoint, Viso
- Demonstrated success with functional and technical subject matter and the ability to translate material into explicable concepts.
- Ability to adjust approach to match diverse learning styles and recognize the presence or absence of standard behaviors.
- Exhibits a commitment to a learning organization and team culture.
- Possess overall business, technical and cross-functional savvy to solve complex problems and make timely decisions; ability to understand key financial and performance metrics.
- Ability to work collaboratively and cross-functionally with Key’s lines of business and other support partners, as well as work independently within and beyond the scope of the defined job function.
- Excellent verbal and written communication skills and the ability to have a positive and confident influence to a large cross-site constituency.
- Preferred qualifications:
- Bachelor’s degree in English, Communications, or other related field of study.
- Experience with Process Mapping – Excel, PowerPoint, Viso
- Previous Procedure writing/updating experience
- Converge Point Drafter/Reviewer Experience
- Experience leading meetings with large groups
- Competencies/skills:
- Functional and technical aptitude.
- Adapt and learn.
- Communicates openly and effectively.
- Coaching and feedback.
- Influences and motivates others.
- Proactive and action oriented.
- Drive for results.
- Champion change and innovation.
- Excellent written skills.
- Presentation skills
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.