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Description
Pre-Service Center Specialist
Department: Finance
Status Hours: Contingent
Shift: 1st shift
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Job Summary:
Fulton County Health Center is seeking a motivated and detail-oriented Pre-Service Center Specialist to join our team. This role is critical in ensuring a smooth and efficient experience for our patients by pre-registering and scheduling their upcoming tests or procedures. The Pre-Service Center Specialist communicates with patients over the phone to verify insurance coverage, assess benefits, and complete pre-registration at least 10 days prior to their service date.
Key Responsibilities:
- Contact patients via phone to pre-register and schedule tests or procedures.
- Verify insurance coverage and benefits, ensuring compliance with financial clearance policies.
- Complete patient pre-registration and scheduling at least 10 days before service.
- Screen patients for financial clearance eligibility and address any questions or concerns.
- Maintain a positive, professional, and compassionate attitude when interacting with patients and their representatives.
- Collaborate with other departments to ensure accurate scheduling and data entry.
- Handle patient information with strict confidentiality and attention to detail.
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Requirements
- High school diploma or GED.
- Completion of Medical Terminology coursework.
- Minimum six months of experience in a medical office setting; one year of experience preferred.
- Proficiency in Microsoft Word, Excel, Lotus Notes, and Meditech Expanse registration and scheduling modules.
- Exceptional phone etiquette and customer service skills.
- Ability to work independently, manage time efficiently, and meet deadlines.
- Strong interpersonal and communication skills, with the ability to foster positive relationships with patients, their families, staff, and the general public.
- Efficient multitasking and attention to detail.
- Ability to handle confidential information with integrity.
- Associate degree or certification as a Medical Assistant, or Certified Healthcare Access Associate (CHAA), and/or successful completion of the FCHC Registration Certification preferred.
- Experience in patient scheduling, registration, and financial clearance processes.