Practice Assistant- Administrative

179215 Practice Assistant – Administrative (Healthcare Call Center / Front Desk)

Wellesley, MA (Onsite – Gateway Location)
Contract: 3 Months
Company: Sigma Inc
Client: Beth Israel Lahey Health – Primary Care (Gateway)

Job Overview

Sigma Inc is hiring a Practice Assistant – Administrative for Beth Israel Lahey Health Primary Care – Gateway location in Wellesley, MA.

This role is ideal for candidates with medical administrative, patient access, or healthcare call center experience, especially those skilled in handling high-volume calls and scheduling using EPIC.

Schedule

• Monday – Friday
• 8:00 AM – 5:00 PM

Key Responsibilities

• Answer and manage a high volume of inbound patient calls in a call center environment
• Use phone triage scripts and guidelines to assess patient needs and urgency
• Schedule appointments using EPIC and centralized scheduling systems
• Determine appropriate providers, appointment types, and timelines
• Verify and update patient demographics and insurance/payer details
• Obtain and document referrals and authorizations
• Educate patients on visit preparation, including tests and required documentation
• Coordinate scheduling for:
  • Office visits
  • Diagnostic testing
  • Procedures
• Optimize scheduling for providers, staff, and resources
• Document and relay accurate messages to providers and care teams
• Escalate urgent calls and patient needs appropriately
• Respond to provider emails and patient inquiries professionally

Required Qualifications

• High School Diploma or GED (Associate’s Degree preferred)
• EPIC experience REQUIRED
• Experience in:
  • Healthcare call center OR
  • Medical front desk / patient access
• Strong multitasking, communication, and organizational skills
• Ability to work in a fast-paced clinical environment
• Reliable transportation and punctuality are required

Preferred Qualifications

• Bilingual (English/Spanish) highly preferred
• Experience with:
  • Insurance verification
  • Referral coordination
  • Patient scheduling workflows

Important Eligibility Requirement

• Must be separated from Beth Israel Lahey Health for at least 6 months

Work Environment

• Combination of:
  • Call center (phone room)
  • Front desk (check-in/check-out)
• Primary responsibility: handling patient calls and scheduling
• Collaborative team of 2–3 staff members
• Training provided