Plumbing Service Manager

Plumbing Service Manager (Founding Division Leader)Ideal Air Conditioning and Insulation | Phoenix, AZ We are locally owned- not private equity - Residential HVAC and home performance company serving homeowners throughout the Phoenix metro area. You'll have the opportunity to help establish processes, serve customers in the field, develop the plumbing team, and work directly with ownership to build a premier residential plumbing operation.

Plumbing Service Manager (Founding Division Leader)Ideal Air Conditioning and Insulation | Phoenix, AZ We are locally owned- not private equity - Residential HVAC and home performance company serving homeowners throughout the Phoenix metro area. For nearly two decades, we have built our reputation on exceptional craftsmanship, honest services, strong customer relations, and taking care of our employees.We're looking for an experienced working Plumbing Service Manager to help build this department from the ground up.This isn't a role where you're stepping into an existing department. You'll have the opportunity to help establish processes, serve customers in the field, develop the plumbing team, and work directly with ownership to build a premier residential plumbing operation. As the division grows, you'll play a key role in hiring, training, developing systems, and helping shape the future of the business.If you've ever wanted the opportunity to build something the right way-with the support of an established, award-winning company behind you-this is that opportunity.Pay Scale: $85, 000 - $120,000 per year, Depending on Experience + BonusesWork Hours: Monday - Friday, with occasional evenings and weekends during peak demandBenefits: Health, Dental, and Vision Insurance,Company Paid Life Insurance,401(k) with Company Match,Paid Vacation Time,6 Paid Holidays,Short-term disability,Tuition Reimbursement,Take-home company vehicle + gas card,Company uniform and Phone,iPhone and iPadWhat This Position Offers: Opportunity to build and lead a brand-new plumbing divisionLocally owned company - not private equity - with almost 20 years of proven successStrong reputation for quality and customer satisfactionDirect access to ownership with the ability to make a meaningful impactLong term career growth potentialPerformance bonuses tied to department's successWhat You Will Be Doing: Perform residential plumbing service, repair, troubleshooting and replacement workLead the day-to-day operations of the plumbing departmentHelp establish department processes, pricing, standards and best practicesBuild strong customer relationships while delivering exceptional serviceCoordinate scheduling and dispatch to maximize efficiencyReview completed work for quality and profitabilityTrain, mentor and develop future plumbing techniciansAssist with recruiting and growing the plumbing teamWork closely with ownership and other managers to support company growthMaintain high standards for safety, professionalism and customer satisfactionHelp establish key performance metrics and accountability within the departmentWhat We Are Looking For: Highly experienced residential plumberHigh school diploma or equivalentValid driver's license and insurable driving record5+ years of residential plumbing experiencePrevious leadership, supervisory, or management experience preferredExcellent communication and customer service abilitiesAbility to coach, mentor, and develop othersAdvanced communication skillsExperienced with Microsoft Word, Excel and Google WorkspaceComfortable using technology, experience using Service Titan preferredOrganized with excellent follow up skills and attention to detailCandidates will be required to pass a background check and drug test upon being given a conditional offer of employment.