Support Engineer - Cincinnati, OH.
We are seeking a skilled and experienced Support Engineer specializing in CAD/CAM to join our dynamic team.
As a PLM Support Engineer, you will play a crucial role in providing technical assistance, troubleshooting, and resolving issues related to the Engineering software i.e Solid Edge and NX CAD/CAM.
Your expertise will contribute to ensuring the smooth operation and optimization of our product lifecycle management systems.
Responsibilities:
- Provide technical support to users and addressing inquiries and resolving issues.
- Troubleshoot and diagnose problems related to software functionalities, configurations, integrations, and performance.
- Collaborate with cross-functional teams to identify root causes and implement effective solutions to software-related challenges.
- Communicate technical information clearly and concisely to both technical and non-technical audiences.
- Document and track support cases, resolutions, and lessons learned for knowledge sharing and continuous improvement.
- Assist in software installations, upgrades, and patches, ensuring minimal disruption to operations.
- Stay updated on the latest releases, updates, and industry trends related to CAD/CAM.
- Contribute to the development and maintenance of best practices, guidelines, and documentation for software usage.
- Participate in system testing, validation, and quality assurance processes.
Qualifications:
- Bachelor's / Associates degree in Engineering, related field.
- Proficiency in troubleshooting software-related issues and performing root cause analysis.
- Familiarity with CAD (Computer-Aided Design) software.
- Problem-solving mindset with a commitment to delivering timely and effective solutions.
- Ability to work well in a team environment and collaborate across departments.
- Detail-oriented with excellent organizational skills.
Please share your interest in proceeding further. If you need further information, please feel free to contact me at deepa.kashinath@prolim.com/248-522-6609.