Sign upLog in
IT Jobs

Phoenix, AZ - IT - AZDOR - Taxpayer Services - Analyst - eServices Management Analyst 2

Abacus Service Corporation

  • Phoenix, AZ
  • 3 days ago

    Highlights

    Position Type Staff Augmentation Hours/Week 40 Billing Type Hourly Shift Day Projected Start Date 10/13/2026 Start Time 8:00 AM Projected End Date/Duration 1 Years from projected start date End Time 5:00 PM Bid Limit Per Vendor 2 Number of Positions 1 Desired Career Level None Selected Minimum Education Level None Selected Weekend None Position Location. The eServices Management Analyst 2 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures and processes to identify and eliminate non-value-added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division.

    Numbers & Facts

    LocationPhoenix, AZ

    Description

    Position Information

    Position Type Staff Augmentation Hours/Week 40
    Billing Type Hourly Shift Day
    Projected Start Date 10/13/2026 Start Time 8:00 AM
    Projected End Date/Duration 1 Years from projected start date End Time 5:00 PM
    Bid Limit Per Vendor 2 Number of Positions 1
    Desired Career Level None Selected Minimum Education Level None Selected
    Weekend None

    Position Location

    Address 1600 W Monroe City Phoenix
    State Arizona Zip 85007
    Country UNITED STATES

    Requirements

    Travel Required No Security Required Yes
    Onboarding Category


    Position is primarily remote with occasional in office days required.
    Full Job Description attached below

    The eServices Management Analyst 2 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures and processes to identify and eliminate non-value-added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division. Conducts routine quality assurance testing and compiles regular reports. May perform complex, and/or specialized management studies.

    Supervision:
    This position does not have direct reports.

    Analysis & Quality Assurance Testing
    Applying current, relevant management analysis concepts and guidelines, conducts analysis and quality assurance testing of eServices programs, services, policies, procedures and processes to prepare and tailor plans/individualized approaches to resolve the program issues to include:
    Planning and conducting analyses of a problem or opportunity for improvement
    Defining needs by gathering information via conferring with agency staff/outside entities
    Developing and conducting surveys, compiling information, documenting and analyzing findings, preparing comprehensive reports, and developing recommendations for change
    Presenting recommendations to management and coordinating implementation of process improvements and systems
    Developing and conducting Quality Assurance test plans

    Technical Support/Service
    Build quality assurance testing plans and conduct testing and analysis of systems.
    Provides technical assistance/helpdesk services to internal customers, troubleshooting customer concerns/problems and providing consultation as needed.

    Agency/Department Compliance & Continuous Improvement
    Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and participation in training and others continuing education opportunities
    Stays current on management analysis concepts and guidelines in order to prepare and tailor plans or individualized approaches to resolve complex and specialized management and/or program issues
    Actively contributes to team and individual effectiveness through the following:
    Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
    Completes all required training in a timely manner
    Participates in assigned work teams as appropriate
    May complete periodic metrics, projects, huddle boards and reports as requested
    Prepares for and actively participates in 1:1 coaching with supervisor
    Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); provides recommendations for process improvement, and engages in continuous improvement efforts as assigned to include contributing to the maintenance of the eServices unit's policies, procedures, systems, practices, and operational manuals outlining established methods of performing work in accordance with organization policy
    Other duties as assigned

    Required Experience
    Minimum of one (1) to two (2) years management analysis experience

    Required Skills
    -Extensible Markup Language (XML) - Altova XMLSpy
    - Analysis of technology and information systems
    - SQL - MS SQL Server Management Studio (Database Mgmt Systems)
    - Azure DevOps
    - Quality Assurance testing
    - Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.

    Knowledge/Understanding
    - Experience working with/in Tax Administration would be preferred
    - Knowledge of principles and practices of public administration with emphasis on effective planning, organization, and management;
    - Knowledge of contemporary business methods, procedures, and practices;
    - Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation; principles, research methods and reporting techniques used in administrative studies
    - Knowledge of operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities

    Skills
    - Effective verbal, written, and listening communication skills
    - Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
    - Effective interpersonal skills and demeanor
    - Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

    Required Skills
    Skill Type
    Skill Name

    Skill
    Minimum of one (1) to two (2) years management analysis experience

    Skill
    Extensible Markup Language (XML) experience

    Skill
    Quality Assurance testing experience

    Skill
    SQL - MS SQL Server Management Studio (Database Mgmt Systems) experience
    Preferred Skills
    Skill Type
    Skill Name

    Skill
    One or more years of experience in tax related service and administration

    Skill
    Bachelor's degree in business, computer information systems, or related field

    Skill
    Azure DevOps experience

    By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.

    Similar Job Searches

    Information Systems Manager Jobs in Phoenix, AZSystems Manager Jobs in Phoenix, AZIt Manager Jobs in Phoenix, AZSupport Engineer Jobs in Phoenix, AZTechnical Manager Jobs in Phoenix, AZTechnical Support Manager Jobs in Phoenix, AZInformation Technology Jobs in Tolleson, AZInformation Technology Jobs in Avondale, AZInformation Technology Jobs in Glendale, AZInformation Technology Jobs in Peoria, AZ

    Similar Jobs

    See more jobs