Primary Job Title:
Phlebotomist Patient Services Representative
Alternate/Related Job Titles:
Patient Services Representative II
Phlebotomist II
Clinical Phlebotomy Technician
Specimen Collection Specialist
Patient Care Representative
Location:
West Nyack, NY
Onsite Flexibility:
Onsite
Contract Details:
Job Summary:
The Patient Services Representative II (PSR II) represents the face of the company to patients seeking routine care or important health insights. This role is responsible for drawing high-quality blood samples, preparing specimens for laboratory testing, and ensuring accuracy, confidentiality, and an exceptional patient experience in a fast-paced clinical environment.
Key Responsibilities:
Perform venipuncture and prepare specimens for laboratory testing following established procedures
Conduct both forensic and clinical specimen collection and processing duties
Verify patient demographic information and obtain patient signatures post-venipuncture to confirm accurate labeling
Maintain required records and documentation
Create a safe, professional, and welcoming environment
Promote a positive image to patients, clients, employees, and the public
Work under the direction of the area supervisor to complete daily activities accurately and on time
Demonstrate leadership behaviors and process excellence with strong sensitivity to confidentiality and patient information accuracy
May be assigned to doctor’s offices, patient service centers, or other locations based on business needs
Required Experience:
High school diploma or equivalent
Three years of phlebotomy experience required, including pediatric, geriatric, and capillary collections
Ability to provide quality, error-free work in a fast-paced environment
Ability to work independently with minimal supervision
Must be flexible for weekends, holidays, on-call, overtime, and travel to multiple locations
Must demonstrate superior customer focus and effective communication skills
Keyboard/data entry experience
Must have reliable transportation, valid driver license, and clean driving record if applicable
Ability to make decisions based on established procedures and exercise good judgment
Nice-to-Have Experience:
Medical assistant or paramedic training preferred
Phlebotomy certification preferred (required in California, Nevada, and Washington)
Minimum 2 years in a Patient Service Center environment preferred
Customer service experience in retail or service environment preferred
Required Skills:
Advanced phlebotomy and specimen collection
Patient demographic verification and documentation
Customer service and communication
Preferred Skills:
Pediatric and geriatric blood draw experience
Multi-site coverage flexibility
Process excellence and confidentiality practices
Strong organizational and multitasking abilities
Additional Skills from Original Description:
Capillary collections
Record maintenance and documentation accuracy
Independent work capability
High-volume environment performance
Adaptability and change management
Benefits:
About the Client:
Leading provider of diagnostic information services empowering healthier lives. Leveraging the world's largest clinical lab database, they offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, they are committed to a healthier world, inclusive care, and building value for all stakeholders.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number:
26-01770
Hashtags:
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